Aisha Lance
Brooklyn,NY
Summary
Customer Support Manager with 10 years of experience excelling in training coordination, live troubleshooting, and communication enhancement. Demonstrates a proven track record in resolving service issues and maintaining high customer satisfaction. Adept at fostering teamwork and improving service processes to drive customer loyalty and retention.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator
BrainsWay LLC
06.2022 - 11.2023
- Scheduled and coordinated trainings, installations, and services, ensuring timely completion.
- Resolved client issues via service line, maintaining high customer satisfaction.
- Collaborated with Field Clinical Engineers to enhance customer communication. Generated price quotes for additional training, supporting sales growth.
Customer Service Representative
Chefman
10.2022 - 06.2023
- Resolved customer issues via live troubleshooting, ensuring high satisfaction and loyalty retention.
- Processed returns and exchanges efficiently, maintaining accurate inventory records.
- Monitored and documented adverse events, reporting promptly to management and insurance. Handled phone calls with empathy, enhancing customer trust and retention.
Customer Service Specialist
Premiere Response
03.2018 - 09.2020
- Handled high-priority events and social media contacts, ensuring timely and effective resolutions.
- Provided technical support and wrote call center scripts.
- Managed client records and responded to claim inquiries, maintaining accurate and up-to-date information.
- Developed new engagement techniques for social media platforms, increasing customer interaction by 20%.
Assistant Store Manager
Spencer's
11.2018 - 10.2019
- Managed inventory with 98% accuracy, ensuring product availability and customer satisfaction.
- Enhanced team performance through effective coaching and conflict resolution.
- Passionately led store operations, achieving top performance in district customer service ratings.
Shift Leader
Sweetberry
10.2017 - 03.2018
- Supervised opening and closing procedures, maintaining accurate financial records and store security.
- Led store operations, enhancing customer satisfaction and streamlining closing procedures.
- Oversaw end-of-day procedures, setting standards for cleanliness and operational readiness.
Supervisor
Timax
08.2014 - 07.2017
- Managed customer service issues, escalating to store manager when necessary; ensured team readiness at cash registers.
- Replenished inventory and maintained store cleanliness, including sanitizing work and bathroom areas. Trained and supervised team members, fostering a collaborative work environment.
Assistant Store Manager
Spirit Halloween
08.2015 - 11.2016
- Handled customer service issues, resolving complaints and enhancing overall customer experience.
- Managed cash handling and financial transactions, maintaining accuracy and accountability.
- Promoted to Assistant Manager due to strong work ethic and ability to support team success.
Hostess/Waitress
The Bethwood
08.2013 - 03.2015
- Greeted and escorted guests to their parties, ensuring a welcoming atmosphere.
- Performed kitchen duties including wiping, sweeping, and garbage disposal.
- Assisted guests with parking and coat check, enhancing overall guest experience.
Education
Bachelor's - Fine Art
Felician University
Lodi, NJ06.2018
Skills
- Training Coordination
- Price Quoting
- Live Troubleshooting
- Adverse Event Reporting
- Inventory Management
- Communication Enhancement
- Service Resolution
Timeline
Customer Service Representative
Chefman
10.2022 - 06.2023
Customer Service Coordinator
BrainsWay LLC
06.2022 - 11.2023
Assistant Store Manager
Spencer's
11.2018 - 10.2019
Customer Service Specialist
Premiere Response
03.2018 - 09.2020
Shift Leader
Sweetberry
10.2017 - 03.2018
Assistant Store Manager
Spirit Halloween
08.2015 - 11.2016
Supervisor
Timax
08.2014 - 07.2017
Hostess/Waitress
The Bethwood
08.2013 - 03.2015
Bachelor's - Fine Art
Felician University
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