Owen O'Brien
Ames
Summary
Skilled in sales and customer relationship management, with a background in many different work environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales/marketing roles. Extremely strong work ethic. Has Demonstrated abilities to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Expected Graduation Date: May 2027
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Management Intern
OBI Creative
Omaha
05.2026 - 08.2026
- Assisted account managers with client communications and project updates.
- Conducted market research to support account strategies and proposals.
- Organized and maintained client files and documentation for easy access.
- Drafted reports summarizing project status and client feedback for review.
- Supported sales team by delivering current territory sales data and costing information.
- Conducted market research to identify new business opportunities.
- Strengthened online presence to capitalize on emerging trends.
Athletic Performance Coach & Operations Supervisor
Verti-Go
Ames
11.2023 - 08.2025
- Developed tailored performance improvement plans for diverse clientele.
- Maintained accurate records of client interactions and progress reports.
- Attended coaching clinics and workshops to stay current with coaching techniques and trends.
- Organized and led team meetings to set goals, discuss strategies, and review performance.
- Mentored and encouraged youth to develop strong work ethic by being a positive role model and regularly practicing skills.
Server, Bartender, and Kitchen Manager
Dublin Bay Pub & Grill
Ames
01.2018 - 05.2025
- Oversaw bar operations, designed cocktails and menu, managed inventory, ensured regulation compliance, and fostered strong customer relationships.
- Delivered exceptional customer service, enhancing guest experiences in fast-paced pub environment.
- Managed daily kitchen operations and staff scheduling for efficient service.
- Educated kitchen staff on cooking techniques and proper equipment use to maintain quality standards.
Assistant Camp Director
Elite 360 Training
Des Moines
06.2022 - 02.2025
- Coordinated staff training sessions to enhance team performance and engagement.
- Assisted in planning and organizing daily camp activities and schedules.
- Facilitated communication between parents, campers, and staff to address concerns.
- Managed camper registration processes and ensured accurate record-keeping.
- Worked various events including All Iowa Attack, Georges Niang, Emily Ryan and Lexi Donarski camps under owner Lyndsey Fennelly.
Education
Bachelor of Arts - Marketing, Professional Sales Certificate
Iowa State University
Ames, IA05-2027
Skills
- Customer Relationship Management
- Sales Strategy
- Negotiation/Communication
- Decision Making
- Problem Solving
- Team Leadership
- Reliability
- Work Ethic
Certification
- Salesforce and HubSpot Certified
- Proficient in Adobe Creative Cloud (Photoshop, Illustrator, InDesign, and Premiere Pro).
- Iowa Coaching Authorization
Timeline
Account Management Intern
OBI Creative
05.2026 - 08.2026
Athletic Performance Coach & Operations Supervisor
Verti-Go
11.2023 - 08.2025
Assistant Camp Director
Elite 360 Training
06.2022 - 02.2025
Server, Bartender, and Kitchen Manager
Dublin Bay Pub & Grill
01.2018 - 05.2025
Bachelor of Arts - Marketing, Professional Sales Certificate
Iowa State University