Owen Parent
Cumberland
Summary
Proven track record in enhancing customer satisfaction and workplace efficiency, notably with Dan Venezio. Adept in guest services and efficient organization, I excel in fast-paced environments, ensuring seamless operations and exceptional service. Demonstrated dependability and initiative-taking have contributed to significant improvements in team performance and customer experience.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Longhorn Steakhouse
12.2023 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Bag Room Staff
Dan Venezio
05.2021 - Current
- Enhanced customer satisfaction by providing timely and accurate luggage handling services.
- Improved team efficiency through effective communication with colleagues on shift changes and daily tasks.
- Participated in routine equipment maintenance checks, ensuring all bag room tools were in proper working order and ready for use during daily operations.
- Contributed to the smooth operation of the course by promptly responding to guests'' requests for luggage assistance.
- Assisted in loading and unloading baggage from vehicles, resulting in a seamless guest experience.
- Provided exceptional service to VIP guests, prioritizing their needs and delivering personalized attention during their stay.
- Collaborated with other departments to address guest inquiries or concerns related to their luggage quickly and professionally.
Education
Associate of Business Administration - Business Administration
Southern Maine Community College
South Portland, ME12.2024
High School Diploma -
Greely High School
Cumberland, ME06.2022
Skills
Workplace Safety
Dependability
Customer Satisfaction
Efficient organization
Initiative-taking
Guest Services
Phone Etiquette
Learning Spanish
I have recently taken an initiative to begin learning Spanish. I am learning daily to help keep my progress on track and hone my skill to its best ability.
Timeline
Wait Staff Member
Longhorn Steakhouse
12.2023 - Current
Bag Room Staff
Dan Venezio
05.2021 - Current
Associate of Business Administration - Business Administration
Southern Maine Community College
High School Diploma -
Greely High School
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