Owen Pineda
Union CIty,CA
Summary
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in dining environments. Clear communicator possessing outstanding customer service skills.
Overview
1
1
year of professional experience
Work History
Restaurant Front of House Lead
Bronco Billy's Pizza Palace
07.2022 - 07.2023
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations, and business guidelines.
- Answered incoming calls and took order for customers.
- Assisted servers in delivering food to table and bar area.
Education
High School Diploma -
James Logan High School
Union City, CA05.2024
Skills
- Maintain Food Safety
- Occasional Hosting
- Investigating Complaints
- Calm and Pleasant Demeanor
- POS Terminal Operation
- Time Tracking
- Guest Satisfaction
- Maintaining Clean Work Areas
- Quality Standards
Accomplishments
Participated in many robotics classes throughout my elementary school career. I contributed to programming Lego robots to complete specific tasks, which allowed us to enter and win the robotics competitions year after year.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Restaurant Front of House Lead
Bronco Billy's Pizza Palace
07.2022 - 07.2023
High School Diploma -
James Logan High School
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