Owen Pourier
Mandan,ND
Summary
Dependable Concessions Worker with eye for detail and resilient composure under pressure. Provides exceptional customer service with adept time awareness and problem-solving instincts. Enthusiastically accommodates individual concession requirements through strong attentiveness and professional demeanor.
Overview
1
1
year of professional experience
Work History
Concessions Worker
Grand 22 Theaters
05.2022 - Current
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Accurately operated cash register to process customer payments.
Checker
Grand 22 Theaters
05.2022 - Current
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Directed customers on methods to obtain refunds, returns and exchanges.
- Performed checks to keep theatres safe and well behaved.
Education
No Degree -
Mandan High School
Mandan, ND05.2024
Skills
- Cash Register Operations
- Customer Engagement
- Working with Teammates
- Customer Service
- Food Preparation
- Health and Safety Standards
- Inventory Rotation
- Employee Training and Supervision
- Stocking and Replenishing
Accomplishments
- Supervised team of 12 staff members.
- Gold level placement in French Reading Assessment.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Concessions Worker
Grand 22 Theaters
05.2022 - Current
Checker
Grand 22 Theaters
05.2022 - Current
No Degree -
Mandan High School
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