Owen Rafferty
Fairbury,Illinois
Summary
I am a 20 year old who is a motivated individual and willing to take on challenging roles. I am a hands on worker who is a quick learner. I will put in all my time and effort into the work I am doing to my best ability. I am experienced in operations and customer service.
Overview
4
4
years of professional experience
Work History
Operations Technician
McWhorter Bedding
Fairbury, IL
11.2022 - Current
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Coordinated the delivery of products or services to customers in a timely manner.
- Worked hands on to create mattresses in high quality form.
- Implemented best practices for efficient operations management.
Water Treatment Assistant Operator
City Of Fairbury- Water Department
Fairbury, IL
06.2021 - 11.2022
- Monitored water plant operations to ensure compliance with State and Federal regulations.
- Performed chemical tests on raw and treated water samples to determine levels of acidity, alkalinity, turbidity, and other factors.
- Maintained records of daily operational activities including test results, maintenance schedules, and equipment performance data.
- Assisted in troubleshooting problems related to plant operation including malfunctions of pumps, motors, controls.
- Repaired minor leaks in pipes or fittings throughout the facility using appropriate tools and materials.
- Cleaned sedimentation basins by removing sludge from tanks using manual labor methods or mechanical devices.
- Backwashed filters to remove dirt, grime and buildups.
Customer Service
Monicals
Fairbury, Illinois
10.2019 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered products to customer locations on time.
Education
High School Diploma -
Prairie Central High School
Fairbury, IL05-2022
Some College (No Degree) - Criminal Justice
Heartland Community College
Normal, ILSkills
- Machine Operation
- Operational Efficiency
- Verifying Shipments
- Problem Solving
- Time Management
- Multitasking
- Physical Labor
Affiliations
- Auxiliary Varsity Baseball Coach
References
References available upon request.
Timeline
Operations Technician
McWhorter Bedding
11.2022 - Current
Water Treatment Assistant Operator
City Of Fairbury- Water Department
06.2021 - 11.2022
Customer Service
Monicals
10.2019 - 06.2021
High School Diploma -
Prairie Central High School
Some College (No Degree) - Criminal Justice
Heartland Community College
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