Owen Schwarzentraub
metamora
Summary
Detail-oriented bartender with proven customer service skills. Known for resolving complaints effectively and enhancing guest experiences through friendly engagement. Dynamic professional with experience in hospitality and package handling. Skilled in training staff and ensuring safety standards while maintaining efficiency. Ready to leverage strong teamwork and problem-solving abilities to enhance operational success. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
1
1
year of professional experience
Work History
Bartender
X Golf
Glen Carbon
09.2025 - Current
- Prepared and served beverages to customers with attention to detail.
- Implemented alcohol awareness procedures to prevent intoxication and effectively handle intoxicated guests.
- Collaborated with kitchen staff to ensure timely service.
- Trained new bartenders on standard operating procedures to ensure consistent service quality.
- Engaged customers in friendly conversation to enhance their experience.
- Greeted customers and provided excellent customer service.
- Addressed and resolved customer complaints professionally to maintain customer satisfaction.
Package Handler
UPS
East Peoria
10.2024 - 07.2025
- Loaded and unloaded packages efficiently in fast-paced environment.
- Assisted team members with heavy lifting and package handling tasks.
- Followed safety protocols to ensure workplace health standards were met.
- Collaborated with teammates to meet daily package handling goals efficiently.
- Inspected packages for damages or defects and recorded any issues found.
- Assisted in training new employees on package handling processes.
Education
Some College (No Degree) - Finance
Southern Illinois University, Edwardsville
Edwardsville, ILSkills
- Financial analysis
- Communication skills
- Time management
- Customer service
- Hospitality service expertise
- Sales expertise
- Professional appearance
Accomplishments
Chamber of Commerce Scholarship
Timeline
Bartender
X Golf
09.2025 - Current
Package Handler
UPS
10.2024 - 07.2025
Some College (No Degree) - Finance
Southern Illinois University, Edwardsville