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Accommodating Customer Service Manager with 7 years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications, Salesforce, Five9, and Teams. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.

A dedicated and safety-oriented pilot with 320 hours of flight experience and a multi-engine commercial license with an instrument rating, seeking a challenging position where I can utilize my skills and expertise for aviation opportunities.

Dynamic professional with a proven track record in customer service and sales, notably at American Aero FTW. Excelled in fast-paced environments, enhancing team productivity and customer satisfaction. Skilled in emergency response (CPR/First Aid certified) and adept at building lasting client relationships. Demonstrates strong leadership and operational efficiency, with significant experience in cross-functional training and support.

Extraordinary leader and problem solver looking to transition from a successful career in the retail, printing and construction industry back to the Aviation Industry. Graduated from Florida Institute of Technology, left the aviation industry back on the 80's due to the failure of Eastern and Continental airlines. It was too hard to find a job on the airline industry. After spending more than 20 years on the retail industry I want to get back to my passion which is the Aviation Industry. Very reliable I never missed a day of work and never late. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Dedicated and detail-oriented aviation professional with experience in fleet service operations and a strong foundation in flight training. Committed to ensuring the highest safety standards, efficiency, and teamwork in flight operations. Seeking to leverage my technical skills, problem-solving abilities, and passion for aviation to contribute as a First Officer at IBC Airways, supporting the company's mission of reliable and exceptional air cargo and passenger service.
Developed exceptional organizational and multitasking skills in dynamic and fast-paced environment. Managed inventory and coordinated logistics to ensure seamless operations. Seeking to transition into new field where these skills can drive efficiency and support team success.
Aviation professional, prepared for new challenges. Extensive experience in flight management and operational safety. Known for collaborative approach and reliable performance under varying conditions. Proficient in navigational systems and emergency protocols.

Owen Sellazzo

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Customer Service Manager

Maintenance Pilot

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Commercial Single/Multi Engine Pilot -

HS Diploma -

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Maintenance Pilot

Customer Service Manager

Commercial Single/Multi Engine Pilot -

HS Diploma -

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