Owen Prado

As the BDC (business development consultant) the main functions are being the initial contact with customers and securing their business but include and isn't limited to:

• Maintained consistent business influx through proactive outreach and appointment setting
• Managed incoming calls, addressing customer inquiries to facilitate engagement
• Setting proper appointments and managing the schedule
• Proactively contacted customers regarding recommended services and outstanding manufacturer recalls to enhance customer satisfaction
• Working with advanced functions on a DMS (Reynolds and Reynolds)
• Clarified project timelines and deliverables with clients
• Having knowledge of parts and labor for correct quotes to customers

• Explained technical information about vehicle services to clients effectively.
• Coordinated communication between service technicians and customers promptly.
• Managed customer follow-ups regarding vehicle service updates and recommendations.
• Resolved customer complaints by providing solutions and support efficiently.
• Maintained organized records of customer interactions and service history accurately.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Welcomed customers at service desk, addressing their inquiries. and addressed their needs in a professional manner.
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.

• Retrieved serviced vehicles for customer pickup at Acura dealership.
• Moved customer vehicles through service drive and dealership lot.
• Parked vehicles in designated areas to ensure easy access for customers and staff. in designated service and customer areas.
• Assisted service advisors with vehicle staging and handoffs.
• Performed shuttle services for customers to and from destinations.

• Provided a warm greeting to customers upon entry. and answered menu questions with clear, friendly service.
• Processed cash, card, and mobile payments efficiently at Pittsburgh Pizza front counter.
• Entered dine-in, takeout, and phone orders accurately into point-of-sale system.