Owen Spence
Westphalia,MI
Summary
I have several years of experience in retail and customer interaction. My jobs as cashier and parking enforcer have taught me the importance of customer satisfaction, multitasking, and problem solving. With whatever task I am faced with, I pledge to complete it in a timely manner, and with a positive and confidant attitude.
Overview
4
4
years of professional experience
Work History
Parking Enforcement Officer
Michigan State University Department of Police and Public Safety
East Lansing, MI
08.2023 - Current
- Enforced parking regulations to ensure compliance and promote public safety.
- Conducted routine inspections of parking areas to identify violations and maintain order.
- Issued citations for parking infractions, documenting incidents accurately and efficiently.
- Collaborated with law enforcement to address security concerns within campus parking facilities.
- Provided assistance to motorists regarding parking policies and directions to available spaces.
- Responded to calls in both routine and emergency situations.
- Maintained accurate and detailed logs of all events during each shift.
Self Checkout Cashier
Meijer
DeWitt, MI
07.2022 - Current
- Operated self-checkout systems, ensuring accurate and efficient customer transactions.
- Assisted customers with technical issues, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Trained new staff on self-checkout procedures and customer service best practices.
- Identified and resolved discrepancies in cash handling processes to ensure accuracy.
- Collaborated with team members to optimize workflow during peak shopping hours.
- Maximized store security by closely observing customer activity to prevent theft or mishandling of merchandise.
- Streamlined checkout process through effectively guiding first-time users on how to use the self-checkout system.
- Provided exceptional customer service by answering questions and addressing concerns during the self-checkout process in a timely manner.
- Troubleshot minor technical issues at the self-checkout stations, such as paper jams or scanner errors, keeping downtime to a minimum.
Cashier
Meijer
DeWitt, MI
06.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Implemented best practices for checkout procedures, enhancing overall efficiency.
- Resolved customer complaints promptly, improving satisfaction rates significantly.
- Collaborated with team members to streamline checkout processes during peak hours.
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelor of Science - Statistics
Michigan State University
East Lansing, MI2027
Skills
- Safety awareness proficiency
- Parking regulations
- Vehicle identification
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Customer interaction
Languages
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming, interested in current events in the gaming industry
- Music
Timeline
Parking Enforcement Officer
Michigan State University Department of Police and Public Safety
08.2023 - Current
Self Checkout Cashier
Meijer
07.2022 - Current
Cashier
Meijer
06.2022 - Current
Bachelor of Science - Statistics
Michigan State University