Owen Tidwell
Spring Hill,TN
Summary
Dynamic Low Voltage Technician with a proven track record at Ascend Construction and Technology, excelling in security system installations and troubleshooting. Recognized for enhancing operational efficiency and customer satisfaction through effective communication and meticulous attention to detail. Adept at training teams and ensuring compliance with safety regulations, driving project success and client loyalty.
I also already have my OSHA 10, OSHA 30, CPR certification, Lift certification, and Health and Safety training from my current company.
Overview
7
7
years of professional experience
Work History
Low Voltage Technician
Ascend Construction and Technology
Spring Hill, TN
08.2025 - Current
- Installed low voltage systems, including security and audio-visual equipment, ensuring compliance with industry standards.
- Conducted routine maintenance and troubleshooting on various low voltage systems to enhance functionality.
- Collaborated with team members to execute project plans efficiently, adhering to timelines and specifications.
- Assisted in training junior technicians on installation techniques and safety protocols for low voltage work.
- Diagnosed system malfunctions, utilizing industry tools to implement effective solutions promptly.
- Developed documentation for system installations and maintenance procedures to streamline operations.
- Coordinated with clients to assess needs and recommend appropriate low voltage solutions for their projects.
- Led efforts to improve installation processes, increasing overall efficiency and quality of service delivery.
- Mounted panels for motion detectors, keypads and controls.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
- Optimized system performance with routine maintenance of low voltage equipment and components.
- Proactively identified potential issues in low voltage systems for early resolution, preventing costly future problems.
- Demonstrated system use, maintenance and care to customers.
- Assisted in training new hires on company policies, procedures, safety protocols for efficient integration into the workforce.
- Demonstrated reliability as a team member by consistently meeting deadlines without compromising quality standards.
- Enhanced safety by troubleshooting electrical issues, identifying hazards, and implementing corrective measures.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Increased customer satisfaction with professional communication skills when explaining technical information clearly.
- Improved system efficiency by installing and maintaining low voltage wiring, devices, and control systems.
- Achieved consistent accurate results with attention to detail when working with complex schematics or blueprints.
- Contributed to business growth by providing exceptional service that resulted in repeat customers and referrals.
- Exceeded client expectations with thorough testing procedures that ensured optimal performance of installed systems.
- Safeguarded clients'' property during installations by adhering to best practices for cleanliness and damage prevention.
- Successfully managed multiple projects and several work teams on consistent basis.
- Supported team members in completing projects successfully through effective collaboration and knowledge sharing.
- Collaborated closely with project managers to ensure timely completion of installations and repairs.
- Streamlined operations by organizing tools, materials, and workspaces for maximum efficiency.
- Ensured code compliance through meticulous adherence to local regulations during installations and upgrades.
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Conducted regular preventive maintenance checks on low voltage equipment which increased overall system longevity.
- Trained newly hired technicians on proper installation of low voltage wiring systems.
- Minimized disruptions to client schedules by coordinating work activities efficiently onsite.
- Installed state-of-the-art surveillance systems for enhanced security measures.
- Promoted to team lead for consistently exceeding performance expectations.
- Reduced error rates by meticulously following schematics during installations.
- Facilitated seamless technology integrations, connecting low voltage systems with existing infrastructure.
- Achieved quicker response times to service calls, effectively prioritizing urgent issues.
- Customized security setups to meet specific client needs, enhancing protection and peace of mind.
- Contributed to project planning discussions, offering insights based on field experience.
- Improved system reliability by performing regular maintenance on security cameras and alarm systems.
- Ensured safety compliance, conducted thorough inspections of low voltage installations.
Service Manager
Chipotle
Spring Hill, TN
02.2023 - 07.2025
- Supervised daily operations, ensuring high-quality service and food safety standards.
- Trained and mentored team members to enhance performance and customer engagement.
- Implemented operational improvements that streamlined workflow and increased productivity.
- Resolved customer issues effectively, enhancing overall satisfaction and loyalty.
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed service performance metrics to identify areas for operational improvement.
- Coordinated scheduling and staffing to meet peak demand periods effectively.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Streamlined training processes for new hires, increasing onboarding efficiency and consistency.
- Developed promotional strategies to drive sales during off-peak hours, boosting revenue potential.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Construction Worker
Tidwell Construction
Bon Aqua, TN
05.2019 - 09.2023
- Operated heavy machinery to assist in site preparation and material handling.
- Collaborated with team members to ensure adherence to safety protocols and procedures.
- Assisted in framing, roofing, and drywall installation on diverse construction projects.
- Maintained tools and equipment for optimal performance and safety compliance.
- Executed demolition tasks while minimizing waste and ensuring site cleanliness.
- Conducted inspections of work areas to identify hazards and implement corrective measures.
- Trained new workers on safe operation of tools and construction best practices.
- Participated in project planning meetings to provide input on timelines and resource needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
Front End Manager
Walmart
Spring Hill, TN
07.2021 - 02.2023
- Oversaw daily front-end operations, ensuring efficient customer service delivery.
- Trained and mentored staff on best practices in cashiering and customer engagement.
- Implemented process improvements to enhance checkout efficiency and reduce wait times.
- Developed strategies for inventory management during peak shopping periods.
- Collaborated with cross-functional teams to optimize store layout for improved customer flow.
- Analyzed sales data to identify trends and adjust staffing levels accordingly.
- Ensured compliance with company policies and safety regulations across front-end operations.
- Led initiatives to enhance team performance through targeted training sessions and feedback loops.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Evaluated employee performance and made recommendations for improvements.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Coached employees through day-to-day work and complex problems.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
Education
High School Diploma -
Independence High School
Thompson's Station, TNSkills
Low voltage wiring
Access control systems
Network troubleshooting
Fire and security alarm installations
Repair work
Electrical safety
Systems repair
Written and verbal communication
Control panel wiring
IP networking
Safety compliance
Wireless communications
Issue diagnosis
Data center operations
Power distribution
Troubleshooting techniques
Safety procedures and regulations
HVAC controls
Quality assurance
Staff training
Performance evaluation
Fire alarm systems
Fiber optic installation
Schematic reading
Project coordination
Equipment calibration
Schematic interpretation
Security system maintenance
CCTV installation
Audio-visual systems
Telecommunications infrastructure
Effective customer communication
Cable testing
Security system installation
Wire pulling
Building automation
Lighting controls
Home automation configuration
Structured cabling
Diagram and blueprint assessments
Security and fire alarm maintenance
Fault tracing
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Dependable and responsible
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Troubleshooting skills
End user support
Organizational skills
Team collaboration
Active listening
Timeline
Low Voltage Technician
Ascend Construction and Technology
08.2025 - Current
Service Manager
Chipotle
02.2023 - 07.2025
Front End Manager
Walmart
07.2021 - 02.2023
Construction Worker
Tidwell Construction
05.2019 - 09.2023
High School Diploma -
Independence High School