Owen Tillery
Brooklyn,NY
Summary
Proven track record in enhancing customer satisfaction and operational efficiency at United Parcel Service, UPS. Excelled in fleet management and safety management, achieving consistent on-time delivery. Demonstrated exceptional communication skills, fostering strong client relationships. Maintained high safety and cleanliness standards at Consolidated Bus Transit, showcasing commitment to excellence.
Overview
9
9
years of professional experience
Work History
Carrier/Delivery Driver
United Parcel Service, UPS
09.2023 - 02.2024
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Collaborated with team members to meet and exceed performance goals consistently.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Developed strong relationships with clients, providing excellent customer service and support.
- Provided exceptional customer service through effective communication with clients at every stage of the process.
Maintenance Assistant
Consolidated Bus Transit
02.2015 - 09.2023
- Maintained safety conditions and standards in facility.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
Education
High School Diploma -
Phillips Global Institute High School
103 Bostwick Avenue, Jersey City, New Jersey 0730501.2015
Skills
- Warehouse Management
- Transportation Management
- Fleet Management
- Route Optimization
- Safety Management
- Vehicle loading
Timeline
Carrier/Delivery Driver
United Parcel Service, UPS
09.2023 - 02.2024
Maintenance Assistant
Consolidated Bus Transit
02.2015 - 09.2023
High School Diploma -
Phillips Global Institute High School