Owen Vogel
Charleston,SC
Summary
A confident and self-motivated person able to adapt quickly to new people, situations and technology. Effective communication and leadership skills; able to quickly grow positive relationships with clients and coworkers. Experienced entrepreneur that is able to communicate effectively with all personality types. Poised public speaker able to carry out message in a clear and engaging manner.
Overview
13
13
years of professional experience
Work History
Billing Analyst
Sunrun
08.2019 - 03.2023
- Processed, reviewed and approved daily invoices for tens of thousands of customers totaling tens of millions of dollars
- Worked to identify bugs in backend Oracle billing engine and coordinated fixes with in house engineering team via Jira ticketing system
- Led improvements and procedures for Sunrun's Home Improvement Contracts and their corresponding billing based off of eligible subsidies and tax incentives - Identified billing error bug that would have resulted in a loss of $4.3 Million dollars to Sunrun and worked with necessary teams to eliminate risk
- Reviewed and processed contract terminations and modifications in backend of Oracle via Web ADI Uploads
- Updated Salesforce Data via reporting and Data Loaders
- Tasked with Testing projects for Billing Engine upgrades using Oracle dev/test environments and Salesforce Sandbox testing environment.
- Processed monthly accounts receivable reconciliation report for department director and SOX control auditors.
Senior Credit Billing and Collections Coordinator
Sunrun, Denver, CO
11.2018 - 09.2019
- Reviewed contractual agreements and communicated with customers to reduce bad debt and collect on outstanding invoices associated with leased Sunrun Solar Systems
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, analyzed and fixed billing and cash application issues in coordination with corresponding departments
- Maintained highest QA scores on my team and was recognized as department's Top Performer in each of my first 10 months in the position
- Tasked to train all incoming team members while being one of the least tenured employees in my department.
Owner & Founder
Chatterbox Cold Brew Coffee
02.2017 - 06.2018
- Started first locally brewed and packaged Cold Brew Coffee company in the greater Charleston area
- Expanded to nearly 20 Charleston retail stores 3 months after product launch with no outside investment or capital funding
- Ran all Sales, Production, Digital Marketing, Distribution, Accounting and Client Relations
- Ran company re-brand and new product launch in unison to focus on more specific target audience based on current voids in the Charleston market
- Sold company to local investment group for profit just 14 months after initial production and product launch, maintaining 100% ownership throughout.
Senior Representative
Synter Resource Group
10.2014 - 01.2017
- Conducted outsourced Businesses Process Operations for 18 freight industry clients including XPO Logistics, Total Quality Logistics, Roadrunner Transportation and Canadian Freight, with focus on increasing client cash flow
- Interviewed, trained and supervised Account Managers, Support Representatives and Client Service Representatives to ensure client expectations and unique processes were being fulfilled
- Tracked and distributed weekly and monthly team member KPIs to gauge performance levels
- Maintained daily communication with clients and upper management to address performance tracking and updated workflow procedures
- Helped strategize and assigned tasks to reduce company overhead while maintaining performance levels that in turn saved company $30,000 per month towards our team's Profit and Loss Margin.
Media Consultant
Mount Pleasant Magazine
11.2013 - 04.2014
- Created and carried out custom social media strategies for clients in order to effectively communicate with their target audiences
- Helped create and find unique content for posts on social media pages for The Mount Pleasant Magazine (Twitter, Facebook, Blogs)
- Maintained sales territory in Mount Pleasant to help businesses with their advertising needs in both digital and print spaces.
Account Manager
Payscapeadvisors
07.2013 - 04.2014
- Participated in comprehensive training to master product knowledge for Inc 500 financial technology company
- Effectively organized payment solution strategies for businesses in regards to their invoicing, registration, credit card, and e-commerce needs
- Helped educate merchants on logistics behind the complex credit card industry with transparent advising and explanation
- Resolved customer problems and gained insight into effectively communicating with difficult personality types.
Marketing Intern
Evol Foods
05.2010 - 08.2010
- Coordinated and ran grassroots marketing campaigns through use of Facebook and Twitter for all-natural, organic frozen food company
- Conducted research on target markets in order to identify potential customers
- Used marketing events and social media platforms to gain insight on consumer base
- Actively participated in weekly company wide meetings that were focused on short and long term marketing goals and strategies.
Education
B.A - Corporate Communication
The College of Charleston
Charleston, SC05.2012
Skills
- Proficient in programs such as Word, Excel, Web ADIs, Salesforce, Oracle, Developer Testing Environments, Jira, Pegasus, Pnet, Trippak, Power Broker, Citrix/Oasis, Hootsuite and social media platforms
- Customer Engagement
- Billing Dispute Resolution
- Billing Systems and Software
- Pivot Tables
- Accounts Receivable Expertise
- Business Controls
- Month-End Closing Procedures
- Data Integrity
- Training and mentoring
Ardmore-Sherwood Forest Neighborhood Association President
Organize and run monthly Neighborhood Association Meetings. Advocate on behalf of the neighborhood for needed improvements from the City. Apply for Grant Funding for neighborhood goals. Distribute important information to residents and relay their concerns and questions to elected officials.
Timeline
Billing Analyst
Sunrun
08.2019 - 03.2023
Senior Credit Billing and Collections Coordinator
Sunrun, Denver, CO
11.2018 - 09.2019
Owner & Founder
Chatterbox Cold Brew Coffee
02.2017 - 06.2018
Senior Representative
Synter Resource Group
10.2014 - 01.2017
Media Consultant
Mount Pleasant Magazine
11.2013 - 04.2014
Account Manager
Payscapeadvisors
07.2013 - 04.2014
Marketing Intern
Evol Foods
05.2010 - 08.2010
B.A - Corporate Communication
The College of Charleston
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