Owen Wiley

• Experienced Transcon Export agent focused on managing and coordinating domestic shipments. responsible for ensuring the smooth movement of goods within the domestic transportation network, handling all aspects of the export process from start to finish.

• Currently in our operation I am in charge of a team of lumpers and fork lift drivers (around 15 temp employees). I coordinate operations from unloading, sort and segregation, quality control and shipping of our customers products

• Daily Operations focuses on optimizing routes, minimizing costs, and resolving any issues that arise during transit. Staying up-to-date on regulatory changes, tariffs, and other global trade factors that can impact supply chain efficiency.

• Collaborated with other departments such as Sales and Marketing to meet customer needs effectively.

• Working with other destination offices around the US to deliver domestic freight for customers
• Working with Dispatch offices to book truck loads including LTL, LHL, & FTL services
• Ensuring that our customers freight is shipped out same day or next day as received in

• Answered customer inquiries regarding order status and product availability.
• Assisted customers with placing orders over the phone.
• Resolved customer complaints by investigating problems, developing solutions, and making appropriate adjustments.
• Identified potential sales opportunities through upselling and cross-selling products and services.
• Followed up with customers to ensure their satisfaction with purchases or services rendered.
• Processed orders for customers in an efficient and accurate manner.
• Utilized various software applications to process customer payments accurately and efficiently.

• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Prepared drinks according to standard recipes.
• Took orders from customers accurately and in a timely manner.
• Checked food before serving it to customers.
• Delivered food orders promptly and courteously.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Accurately recorded orders on cash register and point-of-sale system.