Owen Zheng
Philadelphia,PA
Summary
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers.
Organized warehouse team member productive in high-volume environments.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
3
3
years of professional experience
Work History
Crew Member
Dunkin
05.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Graphic Designer
Integrity Supply LLC
04.2023 - 04.2023
- Designed new, on-brand visual elements focusing on concept and messaging.
- Generated digital image files for use in digital and traditional printing.
- Met with customers to present mockups and collect information for adjustments.
Warehouse Worker
Jillamy Warehouse And Packaging
07.2022 - 04.2023
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Staged and sorted multiple types of products for loading.
Education
Associate of Science - Computer Science
Community College of Philadelphia
Philadelphia, PA08-2025
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06-2023
Skills
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- Warehouse operations
- Time management
- Problem Solving
- Teamwork and collaboration
- Multitasking and organization
- Customer service
- Cash handling
- Cleaning
- Flexible schedule
- Basic math
- Visual communication
Additional Information
In the Lincoln High School(PA) Bowling Team from 11th to 12th grade.
Volunteering since April 2022
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Spanish
Limited Working
Timeline
Crew Member
Dunkin
05.2024 - Current
Graphic Designer
Integrity Supply LLC
04.2023 - 04.2023
Warehouse Worker
Jillamy Warehouse And Packaging
07.2022 - 04.2023
Associate of Science - Computer Science
Community College of Philadelphia
High School Diploma -
Abraham Lincoln High School