Owen Hartman
Feasterville
Summary
Motivated IT intern specializing in technical troubleshooting and classroom technology support. Recognized for strong communication skills and a proactive approach to IT inventory management. Prepared to leverage expertise to deliver impactful IT solutions.
Overview
7
7
years of professional experience
Work History
IT Intern
Philadelphia Academy Charter School
Philadelphia
06.2025 - Current
- Troubleshot technical issues for staff and students, ensuring timely resolution.
- Set up and maintained classroom technology equipment to enhance learning experiences.
- Collaborated with team members to manage software installations and updates.
- Communicated effectively with staff to provide timely IT support services.
- Monitored system performance to ensure optimal operation and security protocols are met.
- Updated hardware, software, and security protections with the latest standards.
- Researched, tested and verified proper functioning of software patches and fixes.
- Configured network settings according to specified requirements.
- Managed user accounts and privileges according to company policy.
- Maintained inventory of IT supplies and equipment to support operational needs.
- Maintained inventory records of all hardware equipment used by the organization.
Cart Attendant
Giant Food Stores
Philadelphia
12.2019 - Current
- Collected and organized shopping carts from parking lot and store entrance.
- Ensured clean and safe cart area, enhancing customer convenience and satisfaction.
- Assisted customers with loading groceries into vehicles.
- Monitored cart inventory, guaranteeing availability for shoppers and reducing wait times.
- Coordinated with staff to return misplaced carts from various store locations.
- Followed safety protocols while transporting carts in high-traffic areas.
- Reported maintenance issues related to carts to management promptly.
- Maintained cleanliness of store premises including floors, walls, restrooms, and parking lot areas.
- Operated cash register to process customer payments accurately and efficiently.
- Performed bagging operations for purchases according to company standards.
- Verified prices of products using price scanners or manual pricing systems.
- Ensured all carts were in working condition and reported any damages.
- Conducted regular sweeps of the facility to collect stray carts.
- Regularly cleaned carts to uphold hygiene standards and promote customer comfort.
- Collaborated with store or course staff to ensure smooth operation and customer satisfaction.
Education
Associate of Applied Science - Information Technology
Bucks County Community College
Newtown, PA05-2026
Certificate - Computer Hardware Installation And Maintenance
Bucks County Community College
Newtown, PA12-2024
Skills
- IT support experience
- Technical troubleshooting
- Classroom technology support
- Software installation
- Basic networking
- Asset tracking
- Critical thinking capacity
- Technical documentation writing
- Effective communication
Timeline
IT Intern
Philadelphia Academy Charter School
06.2025 - Current
Cart Attendant
Giant Food Stores
12.2019 - Current
Associate of Applied Science - Information Technology
Bucks County Community College
Certificate - Computer Hardware Installation And Maintenance
Bucks County Community College