Diligent, disciplined, devoted, team spirit, capable of ensuring work related hazard are either avoided or reduced to nothing, persistence in striving for the growth of the organization, agility to communicate well with organizations' customers and ability to make positive impact in the accomplishment of organization goals.
Hi, I’m
OYEJOBI TOKUNBUR
Elk Grove Village,IL
Summary
Overview
22
years of professional experience
Work History
Good Success Assembly
Customer Care Representative Administrative Officer
06.2021 - 07.2023
Job overview
- Led and championed the check for the integrity of the cooling system of the vehicles -test for leaks etc.
- Answering telephone calls, responding to queries, and replying to emails
- Managing office supplies and ordering new supplies as needed
- Hiring maintenance vendors to repair or replace damaged office equipment
- Forwarding all correspondence, such as letters and packages, to staff members
- Systematically filing important company documents.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Utilized CRM systems to accurately track customer interactions and update account information.
THE J-P Enabled
President
08.2005 - 02.2019
Job overview
- Oversees operations of organization
- Implements plans
- Effectively manages the human resources of the organization according to authorized personnel policies and procedures that fully conform to current laws and regulations
- Decides or guides courses of action in operations by staff
- Engaged along with other team members in the maintenance of Transmission Systems of various brands of Administrative/customer care.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Mac ‘N’ Mat venture
Architecture Company
03.2001 - 04.2005
Job overview
- Led and championed the check for the integrity of the cooling system of the vehicles -test for leaks etc.
- Ensured safety practices among team members
- Optimized building performance through the incorporation of sustainable design strategies such as energy-efficient materials and systems.
- Negotiated contracts with vendors to secure favorable pricing and terms for materials while maintaining quality standards.
- Oversaw proposal development process including researching potential markets and competitors targeting new business opportunities.
Education
National UniversityLa Jolla, CA
Bachelor of Science from Paralegal Studies
06.2026
University Overview
Scrum MasterIllinois
Bachelor of Science from Scrum
06.2023
University Overview
University of LagosLagos/nigeria
Bachelor of Arts from Language Arts Education
12.2015
University Overview
Skills
- Confident
- Listening
- Verbal Communication
- Open Mind
- Convey Respect
- Empathy
- Customer Service
- Call center experience
- Problem Resolution
- Payment Processing
- Customer Relations
- Order Processing
- Customer Relationship Management
- Appointment Scheduling
- Documentation And Reporting
- Brand representation
- Computer Skills
- Calm Under Pressure
- Teamwork and Collaboration
- Microsoft Office
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Work Prioritization
- Customer Data Confidentiality
- Call Documentation
- MS Office
- Complaint resolution
- Money handling abilities
Personal Information
Personal Information
Authorized To Work: Open To RelocationTimeline
Customer Care Representative Administrative Officer
Good Success Assembly
06.2021 - 07.2023
President
THE J-P Enabled
08.2005 - 02.2019
Architecture Company
Mac ‘N’ Mat venture
03.2001 - 04.2005
National University
Bachelor of Science from Paralegal Studies
Scrum Master
Bachelor of Science from Scrum
University of Lagos
Bachelor of Arts from Language Arts Education
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