Oyeteju Omotosho
Houston
Summary
Compassionate caregiver with experience working in assisted living facilities. Bringing an inherent interest in providing personal care to implement and support care plans. Ability to assist clients in the activities of daily living while maintaining their dignity.
Overview
7
7
years of professional experience
Work History
Resident Assistant
Optimum Personal Care
07.2022 - Current
- Assist residents daily living activities, including bathing and bathroom needs.
- Help residents with self-feeding and assisted feeding, based on individual needs.
- Answer call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Report unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Perform housekeeping tasks including changing bedding and laundry
- Follow care plan, company regulations and safety practices at all times
Receptionist
Neptune Travel Group, Atlanta, GA
09.2017 - 06.2019
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
- Directed external communications to proper channels, including 75+ daily telephone, email, mail, and walk-in customers.
- Provided professional reception service and managed front waiting, ensuring clients were comfortable before meetings.
Customer Service
Alltran Financial
01.2017 - 06.2017
- Support customers by providing helpful information, answering questions and responding to complaints
- Managed large amounts of incoming calls
- Provided accurate, valid and complete information by using the right methods/tools
- Built sustainable relationships of trust through open and interactive communication
- Handled complaints, provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Education
Bachelor of Science - Accounting
South Carolina State University
Orangeburg, SC12.2014
Skills
- Compassionate
- Communication
- Active listening
- Reliable and Dependable
- Records management
- Organized
Training
Alison
Becoming A Caregiver
2023
Timeline
Resident Assistant
Optimum Personal Care
07.2022 - Current
Receptionist
Neptune Travel Group, Atlanta, GA
09.2017 - 06.2019
Customer Service
Alltran Financial
01.2017 - 06.2017
Bachelor of Science - Accounting
South Carolina State University
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