Oyigboja Friday I Owoicho
Columbus,OH
Summary
Dynamic and detail-oriented professional with extensive experience as a Receptionist Guard/Dispatcher at the United States in Ouagadougou. Proven ability in security operations and customer service, excelling in data entry and conflict resolution. Recognized for mentoring new employees and enhancing office efficiency through strong organizational skills and a service-oriented mindset.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receptionist Guard/dispatcher
United States, Ouagadougou
Ouagadougou
10.2006 - 01.2026
Facilitated access control at receptions and front desks using security equipment such as handheld itemizers and walkthrough metal detectors. Managed x-ray machine operations for item inspection. Assisted in receiving, disseminating, and documenting information. Operated switchboard and utilized radios and telephone services for communication. Provided customer service by warmly welcoming visitors and VIPs. Supported mentoring of new employees and supervised orientation of junior colleagues. Assisted in crowd management and operated electronic armored doors and gates. Monitored central alarm systems and conducted surveillance detection. Performed secretarial duties as needed.
Education
High School Diploma - General High School Studies
Mount Saint Gabriel’s Secondary School
Makurdi 06.1993
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Customer and client relations
Greeting and seating clients
Data inputting
Office administration
File management
Administrative support
Mail handling
Multi-line telephone operation
Document management
Clerical support
Professional demeanor
Calendar management
Documentation and reporting
Service-oriented mindset
Office management
Multi-line telephone systems
Tech-Savvy
Performance improvement
Information protection
Document control
Security awareness
Technical support
Office equipment operations
Record preparation
Project management
Correspondence management
Correspondence distribution
Phone etiquette
Front desk operations
Security
Call redirection
Multi-line phone system operation
Multi-line telephone skills
Reception desk management
Positive and professional
Calm demeanor
Multitasking and prioritization
PC proficient
Customer service
Attention to detail
Problem-solving
Punctual and reliable
Call answering and routing
Microsoft office
Team collaboration
Courteous and professional
Computer proficiency
Relationship building
Visitor and customer relations
Conflict resolution
Customer complaint resolution
Documentation
Records maintenance
Call management
Multi-line phone systems
Word processing
Records management
Meticulous and organized
Business correspondence
Certification
1- Diploma in Business Management and entrepreneurship: Alison
2- Diploma in Human Resources: Alison
3- Diploma in project management: Alison
4- certificate in Cardio-Pulmonary Resuscitation: US Department of state
5- certificate in food and sanitation: US Department of state
6- First Aid and defensive tactics: US department of state
7- Certificate in record management: FSI, US department of state
8- Certificate in protecting personally identifiable information: US FSI, department of state
9-Certificate in Preventing Harassment at state: FSI, department of state
10- Ciber security awareness: FSI, Department of state
Timeline
Receptionist Guard/dispatcher
United States, Ouagadougou
10.2006 - 01.2026
High School Diploma - General High School Studies
Mount Saint Gabriel’s Secondary School