OZANNA KAIRAIUAK
Lakewood,WA
Summary
I am a dedicated and motivated individual seeking a job where I can receive guidance and grow in my career.
Overview
4
4
years of professional experience
Work History
Starbucks Barista
Fred Meyer
2023.03 - Current
- Provide excellent support to Starbucks baristas
- Provide exceptional customer service and support
- Ensure store and self adhere to safety standards
- Maintain knowledge of new and emerging trends
- Provide feedback regarding store merchandising tools
- Work with store management to provide customer feedback and improve processes
- Maintain cleanliness in the department
Floral Clerk
Fred Meyer
2022.09 - 2023.03
- Maintain cleanliness and area presentation
- Assist customers and address any inquiries
- Ensure cleanliness and safety of the kiosk
- Load, stock, and rotate floral products.
- Conduct daily and weekly inventory checks.
Parking Lot Attendant
Republic parking
2023.01 - 2023.07
- Greet customers as the primary contact point.
- Utilize handheld cashless devices.
- Managed payment and paperwork using MS Excel
- Communicated with dispatch for client pickups
- Issued and collected parking tickets
- Assisted customers in log instructions and managed phone lines.
- Dispatched shuttle transportation to assigned parking lots.
- Daily shift paperwork and data entry completed after every shift.
- After completetion of daily shift email of any updates or concerns were sent to the team.
Online Shopper
Fred Meyer
2022.04 - 2023.01
- Assisted customers and met online shopping orders
- Interacted frequently with customers and employees
- Ensured the fulfillment of e-commerce orders with a focus on quality
- Managed phone calls, processing payments and EBT transactions
- Ensured to deliver necessary safety requirements when delivering order to customers
Shift Lead
Taco Bell
2020.08 - 2022.04
- Promoted opening and closing procedures
- Promoted a positive customer service
- Assisted employees with cleaning, online orders, and cashier duties
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Daily and weekly inventory checks were done to ensure products were well stocked and fresh.
- Daily paperwork was completed and submitted to the system.
Education
A.J Dimond High School
Anchorage, AK12.2021
Skills
- Leadership (1 year)
- Cashier (4 years)
- Customer Service (4 years)
- Hardworking
- Prompt
Timeline
Starbucks Barista
Fred Meyer
2023.03 - Current
Parking Lot Attendant
Republic parking
2023.01 - 2023.07
Floral Clerk
Fred Meyer
2022.09 - 2023.03
Online Shopper
Fred Meyer
2022.04 - 2023.01
Shift Lead
Taco Bell
2020.08 - 2022.04
A.J Dimond High School