Ozell Barnum
Philadelphia,PA
Summary
Self-motivated, dependable Residential Advisor committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission of organization. Excellent communication and relationship building skills..I have worked several occupations that has provided balance and temperance; among these, Floor supervisor, Job coach, Armed security, And Corrections Officer.
Overview
10
10
years of professional experience
Work History
Resident Advisor
Volunteers Of America
- Enforced policies and safety standards through building and room rounds.
- Promoted positive relations between residents and staff.
- Solved grievances and complaints by collaborating with residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Insured resident ADL where up to par,Scheduled Doctors visits and outings
Customer Service Representative
Parking Systems
Norristown Transportation Center
04.2014 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Administrative Specialist
United States Army
139 Th AG Co. Postal, Stuttgart Germany
09.1976 - 09.1982
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Prepared and distributed team-based communications to foster collaboration and enhance team morale
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Supported enterprise-wide rollout of [Type] tool by aiding with design, development and deployment of key features
Education
High School Diploma -
Olney High School
Front And Duncannon09.1976
48 Credit Hours
Community College of Philadephia
17th And Spring Garden05.1976
Skills
- Discipline Administration
- Student Needs Assessment
- Staff Meeting Coordination
- Emergency Response
Wrighting and Music
I am in the process of compiling a book of poems. expected to publish some time this year
Timeline
Customer Service Representative
Parking Systems
04.2014 - 08.2018
Administrative Specialist
United States Army
09.1976 - 09.1982
Resident Advisor
Volunteers Of America
High School Diploma -
Olney High School
48 Credit Hours
Community College of Philadephia