Ozell Ghaffaar

· Ensure on-time arrival of route schedules,within 2 minutes, to avoid any delays in service.

· Assist elderly and disabled passengers with boarding/off loading to ensure a safe and pleasant ride.

· Employ defensive driving maneuvers to avoid accidents or incidents.

· Reinforce the the rules and regelation for all passenger groups to maintain a zero incident rating.

· Provide passengers with excellent customer service and bus route information for comfortable and accurate destination experience.

· Supervised 35 locations to administer on a regular and consistent basis high-quality standards of operation.

· Submitted documentation for weekly payroll, managed schedules and enforced policies for a security team of 85 employees.

· Worked in a fast-paced and high-risk environment while maintaining exceptional standards of excellence for security programs, strategies and plans.

· Conducted surprise drills once a month to keep security staff on alert and proficient with established plans.

· Supervised multiple employees in the area of public safety and property surveillance purposes.

· Monitored 70 inmates during movement inside the break room and yard areas to avoid any inmate altercation and escape.

· Documented behavior issues and incident reporting on inmates to offset liability to the prison.

· Supervised inmate activities in controlled settings inside the cell blocks to make sure inmates received recreational time as mandated by the state.

· Conducted cell searches for contraband to reduce staff and inmate injuries by 90%.

• · Facilitated safety, inventory, staff, and weapon audits on a daily basis to maintain order in a detention facility.