OZGUR (GRACE) YILMAZ
Vienna,VA
Summary
Accomplished professional poised to excel in a dynamic environment, offering a unique blend of operational and analytical acumen. Exceptional aptitude for independent work, adept at rapidly assimilating new technologies and procedures. Recognized for ability to multi-task, work under pressure, while delivering excellent client service. Meticulous organizational skills, and an unyielding commitment to client service. Open to positions that offer avenues for personal and organizational growth.
Overview
4
4
years of professional experience
Work History
Sales Representative/Office Manager
Home Design Center & Flooring
Vienna, VA
05.2020 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
Dispatcher
Finalship
McLean, VA
05.2020 - 10.2021
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Verified driver credentials prior to assigning them a route or task.
- Scheduled loads according to priority and available equipment.
- Monitored changes in delivery schedule and communicated changes to customers.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Reported delays, accidents or other traffic and transportation situations.
- Dispatched drivers to meet daily delivery needs for company customers.
Education
BBA - Business Management
Washington University of Virginia
Annandale, VA05.2023
Associate of Biblical Studies - Business Management
Ivy Christian College
Fairfax, VA06.2017
Department Child Development And Education - Child Care
Vocational High School
Izmir, Turkiye06.1997
Skills
- Strategic Communication: Expert in active listening and conflict resolution
- Technical Aptitude: Proficient in Microsoft applications, including PowerPoint and Excel, and other related administrative software
- Situational Awareness: Demonstrated ability in being calm under pressure and adaptable to changing scenarios
- Analytical Abilities: Strong skills in critical thinking and analytics
- Cultural Intelligence: High level of cultural awareness and networking capabilities
- Operational Flexibility: Open to flexible working hours and multitasking
- Bilingual: Proficient in English as well as Turkish
References
References available upon request.
Timeline
Sales Representative/Office Manager
Home Design Center & Flooring
05.2020 - Current
Dispatcher
Finalship
05.2020 - 10.2021
BBA - Business Management
Washington University of Virginia
Associate of Biblical Studies - Business Management
Ivy Christian College
Department Child Development And Education - Child Care
Vocational High School
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