OZIAS PORTER

• Supports Contract Supervisor and Government staff by assisting in the delegation of activities, the giving of guidance and instruction as well as assistance to contract support staff.
• Plans and follows established procedures and methods to meet changing processing requirements.
• Is fully alert when examining authentication requests for possibilities of fraudulent documentation or claims.
• Well versed in examining documentation submitted for sufficiency, credibility and authenticity.
• Provides instruction, technical guidance and assistance in the authentication process.
• Assist with prioritizing calls, expedite requests, and routine work.
• Understands and can articulate difficult and complex cases received through the mail-in services.

Supports Government staff by preparing and examining documentation for further review as well corresponding with, and assisting authentications customers.

• Provide authentication information-related assistance and services.
• Review and correct discrepancies in multiple document PRISM records, review and correct errors in database processing systems records.
• Assist in the issuance of certified copies of an array of documents and certificates.
• Prepare files for retention, disposition, and retrieval purposes.
• Reconcile any processing errors or deficiencies identified in the data submissions or in upload to the databases.
• Assist with various special projects as requested by the Government.

• Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
• Reduced setup times for events by streamlining the process of assembling and disassembling AV systems.
• Enhanced audio quality for presentations with meticulous attention to microphone placement and sound mixing.
• Maximized event success by carefully planning and executing all aspects of AV support, from pre-production to post-event teardown.
• Collaborated with event production teams to ensure seamless integration of audiovisual elements into overall event design.
• Increased team efficiency by training junior technicians on best practices related to AV system installation, maintenance, and troubleshooting.