Ozirys Colberg
Brooklyn
Summary
Results-driven Store Manager with a strong focus on customer service and team development. Skilled in training staff to enhance workflow and customer satisfaction while driving sales through innovative strategies. Experienced in streamlining operations and resolving customer issues to boost business outcomes.
Overview
3
3
years of professional experience
Work History
Store Manger
787 Coffee
Manhattan
12.2025 - Current
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised staff on customer service standards.
- Trained staff on product knowledge and customer engagement techniques to enhance customer experience.
- Handled customer inquiries and resolved issues efficiently.
- Resolved customer complaints in a timely manner.
- Delegated work to staff, setting priorities and goals to optimize workflow and achieve team targets.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash, and made bank deposits to ensure accurate financial operations.
- Updated store signage to reflect current promotions and branding.
Barista
787 Coffee
Manhattan
09.2025 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took beverage orders while providing personalized recommendations based on taste preferences.
- Assisted customers in selecting products and providing recommendations.
- Described menu items to customers and suggested products based on stated preferences.
- Provided samples of popular coffee and tea blends, encouraging customer engagement and boosting sales.
- Addressed and resolved customer concerns, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization of the coffee shop environment.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Operated cash registers to process customer payments.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Baby sister
Jovie
Brooklyn
01.2023 - 09.2025
- Supervised children during playtime and educational activities.
- Ensured a safe and clean environment for all children.
- Facilitated communication with parents about children's daily activities and individual needs.
- Organized engaging games and crafts to enhance creativity.
- Coordinated a variety of engaging activities, games, crafts, and outings to enhance children's entertainment and learning.
- Provided emotional support and guidance to children.
- Managed schedules to maintain consistency in routines.
- Assisted with meals, snacks, and bedtime routines for the children.
- Transported children to school, sports activities, and other engagements.
- Remaining alert at all times while caring for multiple children simultaneously.
- Taught good manners by setting clear expectations for behavior in various settings.
- Helped complete homework, school projects and chores.
- Read stories and played alphabet games to promote early literacy.
- Tailored activities based on the individual needs of each child under care.
- Used organization and time management skills to multitask and keep children on set schedules.
- Used problem-solving skills to anticipate potential issues before they arise.
- Maintained a safe play environment.
- Observed and monitored children's play activities.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Skills
- Sales strategies
- Inventory management
- Merchandising
- Cash handling
- POS systems
- Staff management
- Staff training
- Team development
- Customer service
- Store displays
- Sales expertise
- Financial oversight
- Problem-solving
- Critical thinking
- Team collaboration
- Leadership
- Organizational skills
- Conflict resolution
- Communication skills
Languages
Spanish
Full Professional
English
Native/ Bilingual
Timeline
Store Manger
787 Coffee
12.2025 - Current
Barista
787 Coffee
09.2025 - Current
Baby sister
Jovie
01.2023 - 09.2025