OZYMANDIAS MORRIS
TROY,NY
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
9
9
years of professional experience
Work History
Outreach Supervisor
Trinity Alliance : Snug Outreach
09.2021 - Current
- Street Outreach Workers respond to shootings to prevent retaliation and to assist family members of those who have been injured or killed
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conflict resolution with Highest risk potentials for gun violence.
Direct Support Professional Caregiver
Lexington ARC
03.2020 - 06.2021
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Community Engagement Clerk
Albany Public Library
08.2017 - 12.2020
- Engaged with community leaders and content creators, increased brand awareness, and evangelized programs.
- Built trust and developed deep relationships with community of advertisers, merchants and creators.
- Developed community engagement programs and gathered participant feedback that directly influenced future initiatives.
- Taught in-house employees strategies for successful internal and external communications.
Special Education Specialist
Shaker School System
07.2017 - 08.2017
- Provide support to group of special-needs summer-school students by creating person-centered opportunities for learning, play, group activities, field trips, and supported employment learning experiences
Call Center Representative
Superior Group
03.2017 - 05.2017
- Provide customer service with a positive attitude, optimizing caller satisfaction - Utilize phone, email, and web-based data system to offer support and maintain customer feedback
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Associate
Wal-Mart
03.2016 - 10.2016
- Customer assistance through product management and supportive communication - Provided accurate management of cashier responsibilities including basic math functions, collecting payment and maintaining transaction reports - Managed outdoor customer experience including supporting clients with carts and maintaining cleanliness of store area, as well as team-based staff support and relief
Technical Support Specialist
Wink
12.2015 - 02.2016
- Assist community members in navigating unique product development process through positive, strategic customer support - Utilize phone, email, and web-based data system to offer support and maintain customer satisfaction
Package Handler
UPS
06.2014 - 01.2015
- Managing parcel distribution in a fast-paced, demanding, team-based environment - Sorting, lifting, and transporting packages weighing up to 75lbs - Operating package-handling equipment and machines with safety and efficiency
Education
High School Diploma -
Mildred Elley - Penn Foster School
12.2016
Skills
- Computer literacy including typing and Microsoft Office; Sound engineering; Analytical
- Excellent interpersonal communication; Multicultural sensitivity and competencies
- Professional musician, performing live vocals independently and in group sessions;
- Self-motivated to produce high-quality music utilizing audio-visual equipment and
- Event planning that includes design, promotion, and engagement
- Outreach Planning
- Team Meetings
- Crisis Intervention
Timeline
Outreach Supervisor
Trinity Alliance : Snug Outreach
09.2021 - Current
Direct Support Professional Caregiver
Lexington ARC
03.2020 - 06.2021
Community Engagement Clerk
Albany Public Library
08.2017 - 12.2020
Special Education Specialist
Shaker School System
07.2017 - 08.2017
Call Center Representative
Superior Group
03.2017 - 05.2017
Associate
Wal-Mart
03.2016 - 10.2016
Technical Support Specialist
Wink
12.2015 - 02.2016
Package Handler
UPS
06.2014 - 01.2015
High School Diploma -
Mildred Elley - Penn Foster School