PATRICIA TOWNES
Stone Mountain,GA
Summary
Motivated professional offering proficiency in data entry and office support combined with strong organization and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to applying new knowledge with skill and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Educational Assistant
Gwinnett County Public Schools/Shiloh Elementary School
Snellville, GA
09.2019 - Current
- Supported five grade levels of student learning objectives through personalized and small group assistance.
- Contributed to school-wide initiatives aimed at improving overall student achievement and wellbeing.
- Developed strong rapport with students, fostering trust and mutual respect to create positive classroom atmosphere conducive to learning.
- Facilitated five grade levels of small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
School Data Management/Secretary
DeKalb County Public Schools/Laurel Ridge Elementary School
Decatur, GA
07.2016 - 09.2019
- Improved data integrity by conducting regular audits of over 700 student records and making necessary corrections.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Continually sought methods for improving daily operations of over 50 incoming calls on multi-line phone system, emails and faxes per day from stakeholders.
- Entered and managed over 700 data records in system and updated with information to keep records current.
Payment Processing Clerk/Finance Admin Assistant
Rockdale County Government (Temporary Assignment)
Conyers, GA
02.2016 - 07.2016
- Increased departmental efficiency by coordinating meetings, taking minutes, and distributing relevant information promptly.
- Opened and properly distributed on average 50 pieces of incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed processing approximately 30 payments, consistently meeting deadlines without compromising accuracy or quality.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
Secretary/Attendance Clerk
Baltimore County Public Schools/Featherbed Lane Elementary
Gwynn Oak, MD
08.2013 - 06.2015
- Utilized MS Office for creating/updating approximately 600 confidential student documents, databases, calendars and school specific attendance records data system (Stars)
- Continually sought methods for improving daily operations to manage over 40 incoming calls, visitors, emails and faxes daily for increased efficiency.
- Demonstrated adaptability and flexibility in handling wide range of administrative tasks as needed to support overall needs of school community.
- Provided essential support during emergencies or crisis situations within school setting by following safety protocols effectively.
University Secretary
Towson University/Autism Center
Towson, MD
09.2010 - 12.2012
- Answered/routed approximately 30 incoming calls, faxes and 50 emails with effective problem resolution.
- Utilized Microsoft Office for data entry, analysis and calendars of 3 professors.
- Supported faculty, students, interns and visitors to plan and develop for data entry and calendars
- Efficiently verified, processed and managed requests of various formats (paper, electronic, packaging and shipment, meeting plans and transcription of notes, production, supply ordering).
Administrative Aide
State of Maryland Department of Education
Baltimore, MD
06.2007 - 09.2010
- Prepared and managed electronic correspondences, meetings, filing system, databases and logs
- Adhered to office practices and procedures; policies and procedures
- Answered and assisted approximately 30 incoming calls, received and directed visitors promptly and successfully.
- Reviewed documentation of 25 - 40 students and advisors for completion to ensure event eligibility.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Plainfield High School
950 Park Avenue, Plainfield, NJ 0706005.1988
Skills
- Demonstrated Technology Skills
- Records Maintenance
- Microsoft Office
- Results-oriented critical thinker
- Business Documentation
- Telephone Etiquette
- Information Security
- Driver correspondence
- Quality Control
- Processing mail
Certification
- Gwinnett County Public Schools PD & E Training
- DeKalb County Public Schools Customer Service Training
- DeKalb County Public Schools Registrar/Data Training (Annual)
- Southern Staffing Clerical Competency Testing
- Baltimore County Clerical Competency Test
- Certificate of Clerical Competence (Maryland Department of Budget and Management)
- Keyboarding Skills Test (Towson University)
- Pioneer Service School (2011 and 2023)
- Maryland & Local Ethics Law and Policy
Volunteer Experience
Community Engagement (Local and Internationally) and Construction/Renovation projects
Accomplishments
- Achieved perfect audit scores of filing data system through effectively maintaining data records.
- Achieved positive evaluations four years in a row by completing all eight of the major job responsibilites with accuracy and efficiency.
Quote
Everybody gets so much information all day long that they lose their common sense.
Gertrude Stein
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Educational Assistant
Gwinnett County Public Schools/Shiloh Elementary School
09.2019 - Current
School Data Management/Secretary
DeKalb County Public Schools/Laurel Ridge Elementary School
07.2016 - 09.2019
Payment Processing Clerk/Finance Admin Assistant
Rockdale County Government (Temporary Assignment)
02.2016 - 07.2016
Secretary/Attendance Clerk
Baltimore County Public Schools/Featherbed Lane Elementary
08.2013 - 06.2015
University Secretary
Towson University/Autism Center
09.2010 - 12.2012
Administrative Aide
State of Maryland Department of Education
06.2007 - 09.2010
High School Diploma -
Plainfield High School