Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PA LO

Elk River,MN

Summary

Reliable and detail-oriented billing and accounts receivable specialist with over 5 years of experience in the healthcare and insurance sectors. Proven expertise in insurance verifications, AR processing, denial resolution, client communication, and medical billing systems including SAP, Salesforce, and PeopleSoft. Adept at multitasking in fast-paced environments while maintaining confidentiality and professionalism.

Overview

4
4
years of professional experience

Work History

CIR - HCBG

3M
Saint Paul, MN
03.2020 - 11.2020
  • Collaborated with top healthcare distributors (McKesson, Cardinal, Medline, Henry Schein) to resolve order and billing issues.
  • Processed high-volume credits/debits via SAP and Salesforce.
  • Ensured documentation accuracy and compliance during invoice/order reconciliation.
  • Prioritized confidentiality and attention to detail in all client-facing communications.

AR Collection Specialist

Blue Cross Blue Shield of MN
Eagan, MN
08.2016 - 09.2019
  • Verified insurance coverage and resolved billing discrepancies across multiple platforms (DOS, HighMark, PSAR).
  • Promoted twice for excellence in performance and leadership: Collection Specialist I, II, and AR Specialist.
  • Managed projects including Aging Invoice Validations, Delinquency Reports, MLR Rebates, and EFT Validations.
  • Created training guides and led onboarding for new staff.
  • Provided floor support and workflow troubleshooting.
  • Maintained high call resolution rates with professionalism and empathy toward diverse clients.

Education

Associates of Science - Nursing

Minneapolis Community & Technical College (MCTC)
Minneapolis, MN
08.2025

Skills

  • Medical billing and insurance verification
  • SAP
  • Salesforce
  • PeopleSoft (PSAR)
  • MS Office
  • Prior authorizations and denial management
  • Organizational and time management skills
  • Team collaboration and independent problem-solving

Languages

Hmong
Native/ Bilingual
English
Native/ Bilingual

Timeline

CIR - HCBG

3M
03.2020 - 11.2020

AR Collection Specialist

Blue Cross Blue Shield of MN
08.2016 - 09.2019

Associates of Science - Nursing

Minneapolis Community & Technical College (MCTC)

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