Pa Vang
Tulsa
Summary
Results-driven accounting professional with strong analytical skills and keen focus on accuracy and efficiency. Adept at managing financial records, preparing reports, and ensuring compliance with regulatory standards. Known for fostering collaboration within teams and adapting to evolving needs to achieve organizational goals. Reliable and strategic thinker with expertise in bookkeeping, financial analysis, and software proficiency.
Overview
20
20
years of professional experience
Work History
Accounting Coordinator
Enterprise Holdings
Tulsa, Oklahoma
08.2011 - Current
- Process Renewals for multiple states
- Ms Outlook/ Word/ Excel/ Access
- Track and follow up with state and/or service on registrations and renewals
- Prepare, complete and send paperwork to DMVs and L & T services
- Ensure vehicles are legally registered and plated
- Updates mainframe (Odyssey system) with plate information
- Research missing registrations
- Completes affidavits
- Sign/Notarize documents
- Assigns and manages plates, decals and registration document inventory
- Verifies and enters data into DMV computer systems
- Maintains data spreadsheets
- Handles daily FedEx mailing
- Communicate with DMV offices and field personnel
- Reviews and assesses vehicle status to determine proper renewal procedure
- Organizes and files legal registration documents
- Maintain a regular and reliable level of attendance and punctuality
- Prepare invoices for mailing
- Update and maintain the Do Not Rent list
- Research accounts to ensure billing accuracy
- Processed manual credit card transactions through Odyssey
- Processed Force Charge collector payments
- Processed rental adjustments received via RAF
- Worked Force Refund reports
- Assisted team with incoming ACD calls
- Assisted with deposits and conversion reports
- Sort through mail and perform skip traces via Lexis Nexis as needed to find correct addresses
- Submitted and processed mail payments
- Worked Force Charged Auto ccri month end reports
- Worked small balance write offs
- Assisted with some training of new hires
- Assisted with Individual as well as Business collections
Front End Team Lead
Marshalls Department Store
Broken Arrow, OK
12.2024 - 12.2025
- Led front-end operations, ensuring exceptional customer service and efficient checkout processes.
- Mentored team members, fostering a collaborative environment that enhanced performance and productivity.
- Implemented training programs for new hires, improving onboarding efficiency and employee retention.
- Developed strategies to optimize merchandise presentation, resulting in increased customer engagement and sales.
- Streamlined front-end workflows, reducing wait times and enhancing overall customer satisfaction scores.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Supervised cash handling processes to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on customer service standards and operational procedures.
Cashier
Davids Bridal
Tulsa, Oklahoma
04.2017 - 12.2017
- Provided exceptional customer service while processing transactions accurately and efficiently.
- Managed cash register operations, ensuring compliance with company policies and procedures.
- Assisted customers in selecting products, enhancing overall shopping experience and satisfaction.
- Trained new cashiers on point-of-sale systems and best practices for customer interactions.
- Implemented improvements in checkout processes, reducing wait times and increasing efficiency during peak hours.
- Collaborated with team members to maintain a clean, organized work environment, promoting operational excellence.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Cashier
Dillards
Tulsa, Oklahoma
06.2016 - 12.2016
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Monitored inventory levels at the register to facilitate timely restocking of merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
ROSS
Owasso, Oklahoma
11.2012 - 12.2012
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced shopping experience, provided product information and location assistance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
MARSHALLS
Oakdale, Minnesota
10.2010 - 06.2011
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Reduced processing errors by meticulously following transaction procedures.
- Enhanced customer service experience by efficiently processing purchases and returns.
Front Office Assistant
Sacramento Community Clinic
Sacramento, California
03.2009 - 09.2009
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Assisted in electronic health record (EHR) management for accurate patient data documentation.
- Supported front office functions, including greeting patients and answering telephones efficiently.
- Coordinated insurance verification processes to ensure compliance and reduce billing discrepancies.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Posted payments and charges to patient accounts and participated in billing processes.
- Ordered prescription refills on behalf of existing office patients.
- Cross-trained in front-office procedures to back up reception staff.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
Front Desk Receptionist
TruGreen Lawn Care
Sacramento, California
11.2006 - 03.2009
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and service efficiency.
- Trained new reception staff on best practices and company policies for effective service delivery.
- Developed streamlined communication protocols between departments to improve workflow efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
GED -
GED State of Oklahoma
Oklahoma City, OK06-2026
Medical Assistant - undefined
Everest Institute
Eagen, Minnesota01-2011
Skills
- Excellent Interpersonal Skills
- Communication/Customer Relations
- Bank account reconciliations
- Journal entries
- Verbal and written communication
- Accounts receivable
- Microsoft Excel
- Inventory accounting
- Accounts payable
- Purchase orders
- Invoice processing
- Balance sheet analysis
- Cash flow management
- Payment processing
- Month-end closing
- Account reconciliations proficiency
- Accounting system monitoring
- Statement of cash flows
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Team building and leadership
Timeline
Front End Team Lead
Marshalls Department Store
12.2024 - 12.2025
Cashier
Davids Bridal
04.2017 - 12.2017
Cashier
Dillards
06.2016 - 12.2016
Cashier
ROSS
11.2012 - 12.2012
Accounting Coordinator
Enterprise Holdings
08.2011 - Current
Cashier
MARSHALLS
10.2010 - 06.2011
Front Office Assistant
Sacramento Community Clinic
03.2009 - 09.2009
Front Desk Receptionist
TruGreen Lawn Care
11.2006 - 03.2009
Medical Assistant - undefined
Everest Institute
GED -
GED State of Oklahoma