Pabel Lagunas
Mesa,AZ
Summary
Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds, and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities, reliable and adaptable to changing needs. Recognized for strong communication abilities and problem-solving skills.
Overview
6
6
years of professional experience
Work History
CREDIT VERIFICATION SPECIALIST
JPMORGAN CHASE
07.2024 - Current
- Ensured compliance with local, state, and federal regulations while maintaining accreditation standards.
- Communication skills via email and phone calls.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Conducted thorough applicant screening processes that included credit checks, employment verification, and reference validation resulting in high-quality tenant selection.
- Managed time efficiently in order to complete all tasks within deadlines.
BUSINESS SOLUTIONS BANKER
JPMORGAN CHASE
07.2022 - 07.2024
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong relationship with branch bankers, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Managed clients needs via email, phone calls and zoom calls.
LOAN ADVISOR
BRIDGECREST
07.2019 - 07.2022
- Communicating with customers on a daily routine allows us to continue building relationships and educating our customers to lead them to the path of ownership of their vehicles and finances.
- Manage difficult or emotional customer situations and respond to customer's needs.
- Worked with customers' sensitive information.
- Go over strategic ways to help customers achieve debt free ownership.
- Deescalating calls and solving customers' needs and requests.
Education
High School Diploma -
Santan Foot Hills
05-2011
Timeline
CREDIT VERIFICATION SPECIALIST
JPMORGAN CHASE
07.2024 - Current
BUSINESS SOLUTIONS BANKER
JPMORGAN CHASE
07.2022 - 07.2024
LOAN ADVISOR
BRIDGECREST
07.2019 - 07.2022
High School Diploma -
Santan Foot Hills