Pabla Martinez
Dallas,TX
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
6
6
years of professional experience
Work History
Production Worker
Trina Solar
Dallas, Oregon
12.2024 - Current
- Followed safety protocols while operating machines and equipment.
- Assisted in setting up production lines for manufacturing processes.
- Cleaned up work area at end of shift to maintain safe working environment.
- Used daily system logs to document production information, discussing issues with management.
- Utilized computer software programs to record details related to production process.
Shift Leader
Panda Express
Dallas, TX
04.2021 - 11.2024
- Assisted general manager with operations game plan and company initiatives implementation.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Monitored inventory levels and ordered supplies as needed.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted in training new employees on shift operations.
- Upheld company standards and compliance requirements for operations.
Shift Leader
Taco Cabana
Dallas , Texas
06.2019 - 03.2021
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Education
Bachelor of Arts - Criminal Justice
University of North Texas At Dallas
05-2026
High School Diploma -
Thomas Jefferson High School
Dallas , Texas05-2022
Skills
- Client service
- POS deletions
- Quality control assurance
- Policy and procedure enforcement
- Inventory counts
- Problem-solving
- Strong verbal and written communication
- Rules enforcement
- POS system operation
- Team supervision
- Positive attitude
- Flexible schedule
- Safety processes and procedures
Timeline
Production Worker
Trina Solar
12.2024 - Current
Shift Leader
Panda Express
04.2021 - 11.2024
Shift Leader
Taco Cabana
06.2019 - 03.2021
Bachelor of Arts - Criminal Justice
University of North Texas At Dallas
High School Diploma -
Thomas Jefferson High School