Pablo Amaya
Rogers,AR
Overview
10
10
years of post-secondary education
8
8
years of professional experience
Work History
Customer Experience Representative
JB Hunt Transportation
Lowell, AR
08.2020 - Current
- Resolved customers' issues related to missed or inaccurate appointments, late product deliveries and Information discrepancies to encourage good customer relationships.
- Efficiently communicated with internal and external customers to provide the best service possible by maintaining up to date information and procedures.
- Established and maintained customer relations by providing solutions to meet their needs and maximize their goals.
Staff Member
Garden Room
Fayetteville, AR
03.2019 - 05.2020
- Followed specific guidelines set by client to ensure satisfaction upon day of reception.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Collaborated with other staff to efficiently meet project demands and accomplish schedule targets.
Office Assistant
University Of Arkansas
Fayetteville, AR
09.2015 - 05.2020
- Delivered clerical support by handling range of routine and special requirements.
- Reorganized and update decade old filing system to ensure the preservation of historical data.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained staff directory and physical locations of offices scattered across the campus.
Manager
Jimmy John's Gourmet Sandwiches
Fayetteville, AR
03.2018 - 12.2018
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, and inventory purchasing.
- Surpassed shift goals by an average of 10%.
- Accomplished multiple tasks within established timeframes.
- Hired and trained members to a proficient level so they could accomplish set goals and tasks.
- Promoted to manager position after 2 months of starting.
Education
Bachelor of Science - International Business Management
University of Arkansas, Fayetteville
Fayetteville, AR 08.2015 - 05.2020
BBA - Supply Chain Management
University of Arkansas, Fayetteville
Fayetteville, AR 08.2015 - 05.2020
Accomplishments
- Awarded 2nd place with a four member team ina national case competition.
- All contributed equally to preset the final out that was a presentation and write up.
- Purpose was to calculate optimal routes of four lanes while ensuring low cost while avoiding service failures.
- Team project- Planned, analyzed, and presented an evaluation method to determine new clients and underutilized markets.
- Full immersion into French culture and language.
Intermodal Associate of North America Case Competition (IANA) April 2019
Study Abroad: Sales analysis for Llamasoft in Panama City, Panama- Summer 2018
Study Abroad: French language course- Perpignan, France
Timeline
Customer Experience Representative
JB Hunt Transportation
08.2020 - Current
Staff Member
Garden Room
03.2019 - 05.2020
Manager
Jimmy John's Gourmet Sandwiches
03.2018 - 12.2018
Office Assistant
University Of Arkansas
09.2015 - 05.2020
Bachelor of Science - International Business Management
University of Arkansas, Fayetteville
08.2015 - 05.2020
BBA - Supply Chain Management
University of Arkansas, Fayetteville
08.2015 - 05.2020
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