Jasmine Yarborough

• Resolve high-volume customer inquiries through phone, chat, and email while maintaining service quality standards

• Analyze customer information to determine risk acceptability and ensure accurate account handling

• Perform detailed data entry for payments, account updates, and customer interactions

• Utilize internal systems and data tools to manage and interpret customer and operational data

• Support customer retention through effective problem resolution and service recovery

• Led daily operations and supported team performance in a high-volume customer service environment

• Trained and onboarded new hires, improving ramp-up time and service consistency

• Exceeded service and sales performance goals through effective communication and problem-solving strategies

• Collaborated with leadership to streamline workflows and improve response times

• Analyzed customer feedback and service data to enhance satisfaction and operational efficiency

• Delivered consistent, high-quality customer support across multiple communication channels

• Assisted customers with service selection and issue resolution to promote positive experiences

• Maintained detailed knowledge of products and services to ensure accurate information delivery

• Collaborated with team members to improve service processes and efficiency

•Verified order accuracy and packaged products to ensure safe and timely shipment

• Maintained organized, clean workspaces to support safety and productivity standards

• Followed inventory and fulfillment procedures to minimize errors and delays

• Supervised daily restaurant operations, staff scheduling, and shift coverage

• Mentored and coached employees to improve productivity, performance, and engagement

• Managed cash handling, inventory control, and operational compliance

• Resolved customer concerns and supported service quality standards

• Assisted senior leadership with workforce planning and performance management

• Delivered customer service in a fast-paced environment

• Handled POS transactions and cash reconciliation

• Maintained food safety and cleanliness standards