Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pablo Ardaya

Annapolis,MD

Summary

Dynamic Senior Project Manager with a proven track record at T. Rowe Price, leveraging Lean Six Sigma and change management expertise to drive over $150M worth of technology initiatives. Skilled in stakeholder engagement and agile methodologies, I achieved significant cost savings and enhanced operational efficiency through strategic planning and process improvement. Passionate about delivering impactful results.

Overview

6
6
years of professional experience

Work History

Senior Project Manager, Technology Enablement

T. Rowe Price
Baltimore, MD
08.2023 - Current
  • Manage the Individual Investor (II) Client Experience (CX) technology and risk portfolio (valued at over $150M from 2023 to 2025) via prioritization governance frameworks, cost estimation, risk mitigation, project scope and budget management, metrics assessment, stakeholder engagement, and workforce capacity modeling across more than 20 agile delivery teams to enable key executive decision-making.
  • Engineered and launched II stage gate prioritization process alongside governance framework to align $150M portfolio deliverables with enterprise strategic program objectives, business critical initiatives (BAU), and maintenance/support work (KTLO).
  • Facilitated monthly executive-level prioritization exercises, and led quarterly integrated planning for all II business, product, marketing, legal, operations, agile delivery teams, and enterprise partners to develop achievable short- and long-term roadmaps, and value-tracking methods. methods.
  • Directed the II CX strategic communications strategy (including activities such as database migration, workflow and process engineering, and change management exercises) for all internal associates and partners across the enterprise to enable stakeholder awareness of key technology releases, guidance, and downstream impacts.
  • Championed Lean Six Sigma exercises, directed process improvement initiatives to enhance agility across all delivery teams, and developed an automated metrics dashboard to measure technology release performance and value realization.

Senior Business Systems Analyst

UnitedHealthcare
Columbia, MD
07.2022 - 08.2023
  • As a Certified Lean Six Sigma Black Belt consultant within the Center of Process Excellence, I spearheaded multidisciplinary continuous improvement and change management projects to scale operational best practices, streamline technology and business processes, and minimize risk across the enterprise.
    • Redesigned and managed the UnitedHealthcare Strategic Platform’s central intake process, and evaluated over 400 high-priority, cross-functional strategic initiatives in collaboration with product, marketing, business operations, and agile delivery teams to ensure alignment with enterprise strategic objectives.
    • Facilitated the development and presentation of comprehensive strategic initiative business cases and supporting data to executive leadership to highlight risks, report on operational metrics, and KPIs, and enable strategic planning, workforce capacity modeling, and executive decision-making.
  • Achieved nearly $12M in cost savings by directing technology process enablement and integrated planning exercises, developing scenarios, articulating requirements, and establishing delivery timelines for high-impact initiatives across the business, agile delivery teams, and cross-functional enterprise partners.

Management Analyst

Office of the National Coordinator for Health IT
Washington, DC
02.2021 - 07.2022
  • Managed a portfolio of cross-functional, continuous improvement, and change management projects within the ONC Health IT Certification Program, associated regulatory requirements, and advisory practices.
  • Analyzed extensive data sets to assess Certified Health IT conformance with program requirements and regulatory compliance, deriving insights, and formulating recommendations for corrective actions.
  • Assigned as the Subject Matter Expert for ONC’s Surveillance and Certification Program Assurances, overseeing stakeholder feedback sessions, strategic communications efforts, and third-party vendor contributions to support ongoing projects and strategic initiatives related to program conformance.

Senior Information Systems Coordinator

National Alliance On Mental Illness
Arlington, VA
02.2019 - 02.2021
  • Directed the triage and resolution process for over 3,000 technical issues and support requests, and developed related online and in-person training programs for over 600 affiliate organizations nationwide.
  • Led cross-functional, continuous improvement projects, and the successful integration of all enterprise applications into NAMI’s newly implemented, nationwide Salesforce-powered platform.
  • Established and scaled operational processes, analyzed large data sets to assess system performance, spearheaded risk mitigation efforts, and delivered communication plans across the organization.

Education

MBA - Business Administration

Marymount University
Arlington, VA
04.2021

Master of Science - Health Care Management

Marymount University
Arlington, VA
04.2021

Bachelor of Science - Physiology

Brigham Young University – Idaho
Rexburg, ID
12.2016

Skills

  • Certified Lean Six Sigma Black Belt, IASSC
  • Certified Scrum Product Owner, Scrum Alliance
  • Certified Healthcare Financial Professional, HFMA
  • Google Workspace, Microsoft 365, SQL, Salesforce, Jira, Rally, Zendesk, Planview, Aha!, Zapier

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Senior Project Manager, Technology Enablement

T. Rowe Price
08.2023 - Current

Senior Business Systems Analyst

UnitedHealthcare
07.2022 - 08.2023

Management Analyst

Office of the National Coordinator for Health IT
02.2021 - 07.2022

Senior Information Systems Coordinator

National Alliance On Mental Illness
02.2019 - 02.2021

MBA - Business Administration

Marymount University

Master of Science - Health Care Management

Marymount University

Bachelor of Science - Physiology

Brigham Young University – Idaho

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Pablo Ardaya