Dynamic leader with proven expertise in team leadership and problem-solving. Excelled in enhancing team performance and efficiency, achieving goals through effective communication and collaboration. Skilled in project management and people management, consistently boosted team productivity and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Team Leader
High Tech Low Volts
01.2020 - 12.2024
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Assisted in recruitment to build team of top performers.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Sales Associate
Louis Vuitton-moet-hennessy Group, Lvmh
09.2018 - 10.2020
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assistant Manager
American Water Craft Rentals
04.2015 - 09.2018
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Newman Smith High School
Carrollton, TX
07.2015
Skills
Teamwork and collaboration
Attention to detail
Team motivation
People management
Work Planning and Prioritization
Goal setting
Project management
Excellent communication
Team leadership
Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
High Tech Low Volts
01.2020 - 12.2024
Sales Associate
Louis Vuitton-moet-hennessy Group, Lvmh
09.2018 - 10.2020
Assistant Manager
American Water Craft Rentals
04.2015 - 09.2018
High School Diploma -
Newman Smith High School
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