Pablo Berrelleza
Summary
Experienced transportation leader with over 14 years in public transit operations and vehicle management, including 10 years in supervisory roles. Proven record in scheduling, dispatch coordination, safety compliance, and staff development within fixed-route services. Skilled at applying ADA standards, federal and state regulations, and operational best practices to ensure safe, reliable, and customer-focused service in high-pressure environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Transit Supervisor / Scheduler
Santa Cruz Metro
01.2016 - Current
- - Supervise daily fixed-route transit operations, ensuring on-time performance, safety, and service quality for a diverse customer base.
- - Manage scheduling and dispatch coordination, working closely with operators, dispatchers, and maintenance teams to maintain service reliability.
- - Conduct operator training, performance evaluations, and coaching to ensure compliance with safety protocols, ADA requirements, and customer service standards.
- - Investigate incidents, document findings, and implement corrective actions to reduce service disruptions and improve safety.
- - Prepare and maintain operational reports for internal review and compliance purposes.
Bus Operator
Santa Cruz Metro
01.2012 - 01.2016
- - Safely operated transit vehicles along assigned routes, maintaining adherence to schedules and ensuring passenger safety.
- - Provided customer assistance, including boarding support for passengers with mobility devices and answering route questions.
- - Performed pre-trip and post-trip inspections to ensure operational readiness and compliance with safety standards.
Vehicle Operations Control Center Supervisor
United States Air Force
01.2005 - 01.2011
- - Managed a fleet of approximately 40 vehicles, coordinating dispatch, routing, and logistics support for mission-critical operations.
- - Supervised and trained personnel in vehicle operations, safety procedures, and compliance with Air Force standards.
- - Monitored fleet condition, conducted inspections, and coordinated preventive maintenance to maintain mission readiness.
- - Responded to high-pressure situations, including emergencies, while maintaining operational efficiency and safety.
Education
B.S. - Business Administration
San Jose State University
05-2026
A.A. - General Business
Cabrillo College
01-2024
A.A. - Liberal Arts and Sciences / Liberal Studies
Cabrillo College
01-2023
A.S. - Administration of Justice
Cabrillo College
01-2023
Skills
- - Leadership and staff supervision in safety-sensitive environments
- - Route scheduling, dispatch coordination, and incident response
- - ADA compliance awareness and customer service for passengers with disabilities
- - Regulatory compliance (FTA, DOT, ADA) and safety program implementation
- - Proficiency in Microsoft Office and operational reporting tools
- - Strong communication, decision-making, and problem-solving abilities
Certification
- Transit & Paratransit Management Certificate – University of the Pacific, 2025
- Instructor Course for Transit Trainers – TSI, 2024
- Transit Supervisor Certification – TSI, 2022
- Fundamentals of Bus Collision Investigation – TSI, 2017
- Effectively Managing Transit Emergencies – TSI, 2025
- Transit Bus System Safety – TSI, 2026
Timeline
Transit Supervisor / Scheduler
Santa Cruz Metro
01.2016 - Current
Bus Operator
Santa Cruz Metro
01.2012 - 01.2016
Vehicle Operations Control Center Supervisor
United States Air Force
01.2005 - 01.2011
A.A. - General Business
Cabrillo College
A.A. - Liberal Arts and Sciences / Liberal Studies
Cabrillo College
A.S. - Administration of Justice
Cabrillo College
B.S. - Business Administration
San Jose State University