Pablo Cotto
Tampa,USA
Summary
Detail-oriented professional with experience in claim handling across diverse industries, including mortgage and warranty contract administration. Expertise in operational leadership, payroll oversight, and compliance procedures. Bilingual in English and Spanish, acknowledged for successful project management and enhancing organizational efficiency through attention to detail and effective problem-solving.
Overview
13
13
years of professional experience
Work History
Claims Support Specialist
Slide Insurance
Tampa, Florida
11.2024 - Current
- Complete tasks to support claim examiners with the goal of optimizing productivity, such as managing several email venues for review of documents, obtaining policy copies, and making release payments to ensure on-time closure of claims. In correlation, work hand-in-hand with management by overseeing claim assigning to help balance the claim load at all times.
- Process different types of invoices to maintain current status with our vendor accounts, as well as good standing with the Department of Financial Services.
- Assist the legal department in setting up legal services, claim file bundles, and researching First Notice of Loss calls.
- Pull reports to facilitate visibility on objectives being completed on time, such as callback reports, daily overview of documentation received in closed claims, and making sure estimates are being sent punctually.
Claims Processor
Dealer General Warranty
Tampa, FL
07.2024 - 11.2024
- Administer inquiries from contract holders and/or repair facilities regarding vehicle warranty contracts
- Process a high volume of incoming claims in accordance with established policies and procedures
- Administer claims through phone calls and incoming requests from the company's website
- Analyze information provided and make decisions related to claims, cancellation processes and claim payments
Business Administrator
Bluegrey Mortgage
Tampa
02.2022 - 07.2024
- Handle a wide range of administrative functions essential to organizational success, including but not limited to: overseeing compliance reports, company payroll, onboarding new employees, completion of partnership agreements, company calendar management, recruiting, event planning, inventory management, social media oversight, and conduct remote loan closings
Loan Processor
Lennar Mortgage
Tampa
09.2019 - 11.2021
- Be the intermediary between Loan Officers, Underwriters, and prospect homeowners by requesting necessary documentation to complete the approval of loan applications submitted
- All documentation requested in a timely manner to ensure the expected closing date is met
- Careful review of paperwork received to certify the validity and that processing guidelines are met
Conference Call Agent
ProCare
Tampa
09.2017 - 09.2019
- Assist in translation services between Workers' Compensation insurance companies and injured employees
- Translation including recorded statements for the initial interview, treatment plans with Case Managers, or translating via phone for their appointments with doctors
- In addition, respond to new on-site translation service requests via phone or email
Financial/Customer Care Specialist
T-Mobile
Tampa
09.2015 - 08.2017
- Serve as direct contact for customers with concerns regarding their mobile phone accounts
- Providing payment arrangements to avoid progress in the account's collection path; all while providing a good customer-friendly experience
- Handle troubleshooting, phone upgrades, change rate plans based on customer's needs
Credit Granting/Consumer Credit Specialist
Macy's Inc. & Bloomingdales
Clearwater
06.2013 - 09.2015
- Serve as a direct contact for customers with concerns regarding their credit accounts with both Macy's Inc./ Bloomingdales
- Mainly functions being processing credit line increases, fraud prevention by detecting unusual activity, and authorizing transactions
- In addition, review customer's accounts in regards to their reporting to the credit bureaus
- Investigate and remove derogatory information from customer's credit history when policies and procedures allow
Education
High School Diploma -
Piaget Bilingual Academy
05.2011
Some College (No Degree) -
University of Puerto Rico
MayaguezSkills
- Fluent in English and Spanish
- Microsoft Office Proficiency
- Attention to Detail
- Problem Solving
- Time Management
- Project Management
- Operations Management
- Decision Making
- Organizational Skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certifications
6-20 Adjuster - All Lines License
2-20 Property & Casualty Agent License (Not Currently Appointed)
2-40 Health Insurance Agent License
Notary Public, Florida, 12/31/2026
Timeline
Claims Support Specialist
Slide Insurance
11.2024 - Current
Claims Processor
Dealer General Warranty
07.2024 - 11.2024
Business Administrator
Bluegrey Mortgage
02.2022 - 07.2024
Loan Processor
Lennar Mortgage
09.2019 - 11.2021
Conference Call Agent
ProCare
09.2017 - 09.2019
Financial/Customer Care Specialist
T-Mobile
09.2015 - 08.2017
Credit Granting/Consumer Credit Specialist
Macy's Inc. & Bloomingdales
06.2013 - 09.2015
High School Diploma -
Piaget Bilingual Academy
Some College (No Degree) -
University of Puerto Rico