Eileen Avila
Miramar,FL
Summary
Accomplished Director of Logistics at Gym Source, previous Director of Purchasing and previous Regional Service Manager. Spearheaded initiatives that enhanced operational efficiencies, warehouse management, procurement management and inventory control achieving significant cost savings. Expert in logistics analysis and adept at training and mentoring. My leadership has developed high-performing teams, optimized distribution, and elevated customer service standards at Gym Source.
Overview
15
15
years of professional experience
Work History
Director of Logistics
Gym Source
10.2020 - Current
- Managed all functional areas of logistics.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Collaborated with 25+ manufactures staff to facilitate smooth materials returns to correct vendors.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Detected and enforced improvement opportunities in supply chain.
- Conducted audits to improve office logistics practices and procedures.
- Provided support to commander and executive staff members.
- Created and enforced detailed organization processes to increase quality and service standards.
- Integrated warehouse operations with existing and new business processes.
- Collaborated with manufacturing and supply chain management.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
Purchasing Manager
Gym Source
01.2018 - 09.2020
- Performed monthly reconciliation of open purchasing orders.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Used EPR & NetSuite to authorize and monitor purchase orders and consumables.
- Developed new standard operating procedures for department.
- Sourced vendors, built relationships, and negotiated prices.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Progressed through various purchasing, warehousing and leadership roles.
- Generated reports, documents and analysis in EPR system for senior management review and approval.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Negotiated pricing and terms with vendors to secure best value for company.
- Assessed areas of service concern and developed improvement plans.
- Identified opportunities to reduce lead times and improve inventory management.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Facilitated resolution of vendor disputes and discrepancies.
Regional Service Manager
Gym Source
11.2009 - 12.2017
- Developed and enforced regional service policies and procedures.
- Oversaw and maintained regional service budget to verify fiscal responsibility.
- Coordinated regional service technician hiring, training and development.
- Analyzed regional service trends and performance metrics to inform strategic decisions to Executive Management.
- Directed and managed team of 16 service technicians and 6 customer service representatives in regional capacity.
- Implemented process and cost-saving initiatives to enhance operational efficiencies.
- Established and maintained relationships with regional customers, vendors and contractors.
- Led quarterly regional service team meetings to facilitate communication and collaboration.
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Collaborated with regional sales teams to identify and meet customer needs.
- Monitored regional service operations to confirm compliance with industry standards.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched a company-wide Preventative Maintenance campaign to boost sales.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established annual performance goals for employees and provided feedback on methods for reaching those milestones during annual reviews.
- Assisted in organizing and overseeing assignments to drive operational excellence in other service regions.
Education
Associates Education - Education
Miami Dade College
Miami, FLHigh School Diploma -
Coral Gables Senior High School
Coral Gables, FLSkills
- Training and mentoring
- Transportation Management
- Reverse Logistics
- Warehouse Management
- Logistics Analysis
- Service and supply support
- Procurement Management
- Logistics Management
- Distribution Management
- Maintenance team collaboration
- Route Optimization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Logistics
Gym Source
10.2020 - Current
Purchasing Manager
Gym Source
01.2018 - 09.2020
Regional Service Manager
Gym Source
11.2009 - 12.2017
Associates Education - Education
Miami Dade College
High School Diploma -
Coral Gables Senior High School
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