Pablo Hermida

• Manage a team of 8-10 employees to support all operational activities in the store such as processing inbound and outbound merchandise daily, conducting bi-weekly stock counts, weekly RFID counts, and more.
• Schedule, hire and onboard new employees.
• Work directly with the store manager and partners with other department managers to achieve goals, meet KPIs and give feedback to ensure inventory accuracy and standards are met.
• Parner with asset protection team and notify them of any trends and uphold tagging standards to reduce shrink.
• Coached and developed stock team to company standards and policies.
• Analyze and work through reports to achieve an accurate inventory in order to consistently delivery a great customer experience as well as identifying trends and solving any issues.
• Achievements: Won Cash Call 3 times (manager of the quarter), transitioned into an RFID based inventory model, ran a decrease in shrink % from previous inventory cycle, one of the top inventory KPI stores in the region.

• Receive and unload truck shipments
• Guide stock team to sort and process merchandise to be floor-ready
• Improve inventory health by managing and receiving cartons from the trucks
• Up keeping BOH to ensure all merchandise in the stock room is organized and ready
• Analyze data to determine new/ best practices to increase fulfillment
• Increase Store Fulfillment % and lower rejected/no action % of store orders.
• Performed fulfillment duties.
• Train and mentor new employees to achieve fulfillment goals.
  Create strategic alliances with department managers/employees to achieve goals.
• Assisted customers with sales, returns and exchanges.
• Provide exceptional customer service to consumers, vendors, and teammates.
• Locate missing inventory and packages.

• Increase Store Fulfillment % and lower reject rate % by coaching team, leading by example and partnering with floor managers to improve findability and organization within the department.
• Performed fulfillment duties
• Train and mentor new employees to achieve fulfillment goals.
• Check reports to ensure any past due or pending orders are being processed or actioned by EOD.
• Partners with service experience team to fulfill in store pickup orders before their deadlines.
• Handles any escalations or order issues.

• Receive and unload truck shipments
• Guide stock team to sort and process merchandise to be floor-ready
• Improve inventory health by managing and receiving cartons from the trucks
• Up keeping BOH to ensure all merchandise in the stock room is organized and ready
• Analyze data to determine new/ best practices to increase fulfillment
• Increase Store Fulfillment % and lower rejected/no action % of store orders.
• Performed fulfillment duties.
• Train and mentor new employees to achieve fulfillment goals. Create strategic alliances with department managers/employees to achieve goals.
• Assisted customers with sales, returns and exchanges.
• Provide exceptional customer service to consumers, vendors, and teammates.
• Locate missing inventory and packages.

• Receive and unload freight

• Unpack, process ‘Customer Ready’ and deliver newly arrived merchandise to selling departments

• Fulfill customer orders from store inventory in a timely manner following quality standards,

with a high fulfillment percent and sense of urgency

• Prepare and ship customer’s orders following quality, packing and shipping standards

• Meet and/or exceed delivery shipping expectations

• Utilize inventory management systems to scan, process and research merchandise shipments

in accordance with our inventory control processes

• Accurate and efficient use of mobile and handheld devices

• Assist in maintaining clean and organized selling floors and stockrooms

• Manages entire shipping and receiving process. Assesses action to be taken to resolve receiving issues

• Ensures timely movement of merchandise while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages

• Oversees annual inventory process, monitors weekly floor counts, monthly cycle counts and maintains daily reconciliation of stock discrepancies

• Ensures the organization and efficient operation of back of house

• Develop and share ideas to reduce increase efficiency and reduce costs

• Identify opportunity for business process improvements and efficiencies and communicate innovative ideas to Store Manager

• Support all key business initiatives and strategies and adhere to all company policies and procedures

• Supply Ordering – all store, office, and shipping supplies

• Oversee maintenance and expense budgets of the store

• Receive and unload freight

• Unpack, process ‘Customer Ready’ and deliver newly arrived merchandise to selling departments

• Fulfill customer orders from store inventory in a timely manner following quality standards,

with a high fulfillment percent and sense of urgency

• Prepare and ship customer’s orders following quality, packing and shipping standards

• Meet and/or exceed delivery shipping expectations

• Utilize inventory management systems to scan, process and research merchandise shipments

in accordance with our inventory control processes

• Accurate and efficient use of mobile and handheld devices

• Assist in maintaining clean and organized selling floors and stockrooms

• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures