Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pablo Hermida

Miami,FL

Summary

Proven leader in inventory and operations management at Nordstrom Rack, adept in Microsoft Office and fostering strong team relationships. Excelled in reducing shrink percentage, significantly enhancing inventory accuracy. Recognized for exceptional staff training and KPI tracking, ensuring top regional performance and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Inventory Control Manager

Nordstrom Rack
2022.10 - Current
  • Manage a team of 8-10 employees to support all operational activities in the store such as processing inbound and outbound merchandise daily, conducting bi-weekly stock counts, weekly RFID counts, and more.
  • Schedule, hire and onboard new employees.
  • Work directly with the store manager and partners with other department managers to achieve goals, meet KPIs and give feedback to ensure inventory accuracy and standards are met.
  • Parner with asset protection team and notify them of any trends and uphold tagging standards to reduce shrink.
  • Coached and developed stock team to company standards and policies.
  • Analyze and work through reports to achieve an accurate inventory in order to consistently delivery a great customer experience as well as identifying trends and solving any issues.
  • Achievements: Won Cash Call 3 times (manager of the quarter), transitioned into an RFID based inventory model, ran a decrease in shrink % from previous inventory cycle, one of the top inventory KPI stores in the region.


Assistant Inventory Control Manager

Nordstrom Rack
2022.08 - 2022.10
  • Receive and unload truck shipments
  • Guide stock team to sort and process merchandise to be floor-ready
  • Improve inventory health by managing and receiving cartons from the trucks
  • Up keeping BOH to ensure all merchandise in the stock room is organized and ready
  • Analyze data to determine new/ best practices to increase fulfillment
  • Increase Store Fulfillment % and lower rejected/no action % of store orders.
  • Performed fulfillment duties.
  • Train and mentor new employees to achieve fulfillment goals.
    Create strategic alliances with department managers/employees to achieve goals.
  • Assisted customers with sales, returns and exchanges.
  • Provide exceptional customer service to consumers, vendors, and teammates.
  • Locate missing inventory and packages.

Interim Assistant Fulfillment Manager

Nordstrom
2022.07 - 2022.08
  • Increase Store Fulfillment % and lower reject rate % by coaching team, leading by example and partnering with floor managers to improve findability and organization within the department.
  • Performed fulfillment duties
  • Train and mentor new employees to achieve fulfillment goals.
  • Check reports to ensure any past due or pending orders are being processed or actioned by EOD.
  • Partners with service experience team to fulfill in store pickup orders before their deadlines.
  • Handles any escalations or order issues.

Assistant Inventory Control Manager

Nordstrom Rack
2021.06 - 2022.07
  • Receive and unload truck shipments
  • Guide stock team to sort and process merchandise to be floor-ready
  • Improve inventory health by managing and receiving cartons from the trucks
  • Up keeping BOH to ensure all merchandise in the stock room is organized and ready
  • Analyze data to determine new/ best practices to increase fulfillment
  • Increase Store Fulfillment % and lower rejected/no action % of store orders.
  • Performed fulfillment duties.
  • Train and mentor new employees to achieve fulfillment goals. Create strategic alliances with department managers/employees to achieve goals.
  • Assisted customers with sales, returns and exchanges.
  • Provide exceptional customer service to consumers, vendors, and teammates.
  • Locate missing inventory and packages.

Logistics Processor

Nordstrom
2021.01 - 2021.06
  • Receive and unload freight

• Unpack, process ‘Customer Ready’ and deliver newly arrived merchandise to selling departments

• Fulfill customer orders from store inventory in a timely manner following quality standards,

with a high fulfillment percent and sense of urgency

• Prepare and ship customer’s orders following quality, packing and shipping standards

• Meet and/or exceed delivery shipping expectations

• Utilize inventory management systems to scan, process and research merchandise shipments

in accordance with our inventory control processes

• Accurate and efficient use of mobile and handheld devices

• Assist in maintaining clean and organized selling floors and stockrooms

Interim Assistant Operations Manager

Nordstrom
2020.11 - 2021.01

• Manages entire shipping and receiving process. Assesses action to be taken to resolve receiving issues

• Ensures timely movement of merchandise while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages

• Oversees annual inventory process, monitors weekly floor counts, monthly cycle counts and maintains daily reconciliation of stock discrepancies

• Ensures the organization and efficient operation of back of house

• Develop and share ideas to reduce increase efficiency and reduce costs

• Identify opportunity for business process improvements and efficiencies and communicate innovative ideas to Store Manager

• Support all key business initiatives and strategies and adhere to all company policies and procedures

• Supply Ordering – all store, office, and shipping supplies

• Oversee maintenance and expense budgets of the store

Logistics Processor

Nordstrom
2019.06 - 2020.11
  • Receive and unload freight

• Unpack, process ‘Customer Ready’ and deliver newly arrived merchandise to selling departments

• Fulfill customer orders from store inventory in a timely manner following quality standards,

with a high fulfillment percent and sense of urgency

• Prepare and ship customer’s orders following quality, packing and shipping standards

• Meet and/or exceed delivery shipping expectations

• Utilize inventory management systems to scan, process and research merchandise shipments

in accordance with our inventory control processes

• Accurate and efficient use of mobile and handheld devices

• Assist in maintaining clean and organized selling floors and stockrooms

• Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures

Education

Associate of Arts - Business

Miami Dade College
Miami, FL
06.2020

High School Diploma -

Miami Sunset Senior High School
Miami, FL
06.2018

Skills

  • Microsoft Office programs
  • Customer Service
  • Cash-handling
  • Staff Training
  • Work Scheduling
  • KPI Tracking
  • Operations Management
  • Shipping and receiving
  • Relationship Building
  • Logistics Analysis

Timeline

Inventory Control Manager

Nordstrom Rack
2022.10 - Current

Assistant Inventory Control Manager

Nordstrom Rack
2022.08 - 2022.10

Interim Assistant Fulfillment Manager

Nordstrom
2022.07 - 2022.08

Assistant Inventory Control Manager

Nordstrom Rack
2021.06 - 2022.07

Logistics Processor

Nordstrom
2021.01 - 2021.06

Interim Assistant Operations Manager

Nordstrom
2020.11 - 2021.01

Logistics Processor

Nordstrom
2019.06 - 2020.11

Associate of Arts - Business

Miami Dade College

High School Diploma -

Miami Sunset Senior High School
Pablo Hermida