Pablo Leija
Summary
Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills.
Overview
7
7
years of professional experience
Work History
Help Desk Analyst Tier 1
Texas State Technical College
08.2022 - Current
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Rural Carrier Associate
United States Postal Service, USPS
01.2022 - 08.2022
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Distributed items on time and to correct locations for punctual, professional mail services.
Overnight Merchandiser
Sam's Club
08.2018 - 06.2019
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Student Peer Mentor
Texas State Technical College
06.2017 - 07.2018
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Shared information about student life, academic offerings and healthy decision making with peer mentees.
- Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
- Assisted mentee's with calculations on the institutions FAFSA SAP standards for "Good Standing" Status's
Education
Bachelor of Science - Psychology
University of Texas Rio Grande Valley
Brownsville, TX05.2022
Associate of Applied Science - Computer Maintenance
Texas State Technical College - Harlingen
Harlingen, TX07.2018
Skills
- Software installation
- Security awareness
- Network connectivity knowledge
- Performance optimization
- Operating systems expertise
- Problem-solving abilities
- Time management
- Technical troubleshooting
- Ticketing system proficiency
- Team collaboration
- Customer service orientation
Timeline
Help Desk Analyst Tier 1
Texas State Technical College
08.2022 - Current
Rural Carrier Associate
United States Postal Service, USPS
01.2022 - 08.2022
Overnight Merchandiser
Sam's Club
08.2018 - 06.2019
Student Peer Mentor
Texas State Technical College
06.2017 - 07.2018
Bachelor of Science - Psychology
University of Texas Rio Grande Valley
Associate of Applied Science - Computer Maintenance
Texas State Technical College - Harlingen
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