Pablo E. Ordonez
Engineering Mgr & Training Manager
Middleburg,FL
Summary
Versatile manager experienced in staff management and training, system deployments, operational efficiency, and customer relations. Collaborative leader with a proven ability to effectively update and execute policies and procedures, while maintaining industry standards and meeting or exceeding company objectives. Fluent in English and Spanish.
Overview
20
20
years of professional experience
6
6
Certifications
1
1
Language
Work History
Training MGR & App Developer
Southeast Utilities of GA
01.2020 - Current
- Developed and implemented comprehensive training programs for OSP telecommunications network deployment
- Created & delivered more than 10 training courses, achieving a 95% success rate in employee development
- Created and maintained a mobile application to streamline OSP operations, equipment fleet management, and daily inspections, significantly improving workflow efficiency and quality control
- Integrated load balancing solutions to enhance network performance and reliability, ensuring timely access for clinicians and other users
- Conducted in-depth analyses of training practices, identifying and addressing gaps to align with company objectives, resulting in enhanced training effectiveness and employee performance
- Facilitated training in Coax Splicing, Fiber Optics and Splicing, and advanced network technologies such as Comcast N+X, N+2, N+0 deployments, FDX and DOCSIS 3.1 & 4.0
- Utilized AutoCAD regularly to review and interpret engineering prints, ensuring accuracy and compliance with OSP construction standards
- Conducted specialized training for employees in interpreting engineering maps and construction plans for Outside Plant (OSP) network facilities within the Cable TV industry
Engineering Technician, Test Engineer
Duos Technologies
01.2020 - 12.2020
- Executed testing and troubleshooting for electrical systems and components
- Contributed to the design, development, and assembly of new products
- Conducted QA/QC and UAT for deployed systems
- Met deadlines by maintaining 98% production and completing assembly, configuration, and components deployments ahead of schedule
- Created nine processes for the engineering department and implemented two nationally deployed programming procedures to improve rail inspection portal (RIP) performance
- Documented 99% of the MDS used by IT, Engineering, and OPS for all components of the newest RIP
- Prevented RIP component malfunctions by correcting five engineering drawings
Senior Training Manager, Delivery
AT&T Inc. T University
01.2015 - 12.2020
- Acted as the subject-matter expert (SME) for OSP (copper & Fiber) network operations, installations, and repairs
- Produced training programs, facilitated courses, and evaluated the performance of participants
- Completed 60 courses on cellular wireless technologies and taught 19 other courses as one of only 10 instructors designated to train personnel
- Attained instructor metrics above 95% in relation to employee training satisfaction
- Saved the company more than $200K in training expenses by employing a virtual classroom that allowed up to 30 participants per session over four months
- Trained employees on plant safety, installation, and maintenance, including OSHA, NEC, and FCC guidelines, as well as company processes
Premise/Wire Tech & Relief Manager
AT&T Inc. Field Operations
01.2011 - 12.2015
- Designed and led technician training sessions, in addition to serving as a SME in installation repairs of video, data, and VoIP/POTS services
- Monitored policies and procedures, as well as daily OSP operations, installations, and repairs
- Achieved 95% customer satisfaction in installations and repairs for five years and maintained a quality rating above 92%
- Devised a process and peer engagement in collaboration with the crew manager that produced a month-long, number-one crew rating nationally
- Attained a number-one technician rating among the crew and a number-three rating among 900 techs in the Southeast region
- Earned recognition as a top performer for seven consecutive quarters
Nassau County Field Supervisor & Trainer
180 Connect Inc
01.2005 - 12.2011
- Supervised technician performance to meet goals, safety, and the quality of operations, while acting as a SME for the installation of cable television, data, and VoIP
- Resolved customer issues, in addition to improving repair procedures and techniques
- Led crew to maintain customer satisfaction, quality, and performance metrics above 80%
- Recognized as the number-two company in the county for two months due to high performance and customer satisfaction
Education
Bachelors - Computer Science
Universidad Del Azuay
Energy Production, Distribution & Safety Specialization - undefined
University at Buffalo
Basic Electricity and Electronics - undefined
APT College
Jacksonville, FLFiber Optic Communications - undefined
APT College
Jacksonville, FLSkills
AutoCAD
OSP Engineering Map Interpretation
Unix/Linux Systems
Network Analysis and Implementation
Technical Training and Development
Telecommunications Networks Expertise
Process Improvement
Operational Efficiency
Cross-functional Team Leadership
Project Management
Customer Service Excellence
GCAS Dispatch and Ticketing Systems
Microsoft Active Directory
Windows\Mac OS
IP Systems
Wi-Fi\Cellular Networks
Cisco WebEx
Adobe Connect
Fiber Optics
VoIP\POTS
DSL\VDSL2\T1
SAP System
IoT
VMware Workstation
DOCSIS 31\DOCSIS 40\FDX
Home Automation
Credentials And Training
- Bachelors in computer science, Universidad del Azuay, Ecuador
- Energy Production, Distribution & Safety Specialization, University at Buffalo
- Basic Electricity and Electronics, APT College, Jacksonville, FL
- Fiber Optic Communications, APT College, Jacksonville, FL
- Google IT Support Professional Certificate
- OSHA 510: Occupational Safety and Health Standards for the Construction Industry
- External PIM Survey Training, Avalon Test Equipment
- ERailSafe Certified for CSX, CN, UP, Norfolk Southern, Conrail, BNSF Railway
- LTE Network Management, ENM 16B Certification, CompTIA A+
- Certified Adult and Pediatric First Aid/CPR/AED Instructor
Certification
Google IT Support Professional Certificate
Languages
Spanish
Native or Bilingual
Timeline
Training MGR & App Developer
Southeast Utilities of GA
01.2020 - Current
Engineering Technician, Test Engineer
Duos Technologies
01.2020 - 12.2020
Senior Training Manager, Delivery
AT&T Inc. T University
01.2015 - 12.2020
Premise/Wire Tech & Relief Manager
AT&T Inc. Field Operations
01.2011 - 12.2015
Nassau County Field Supervisor & Trainer
180 Connect Inc
01.2005 - 12.2011
Energy Production, Distribution & Safety Specialization - undefined
University at Buffalo
Basic Electricity and Electronics - undefined
APT College
Fiber Optic Communications - undefined
APT College
Bachelors - Computer Science
Universidad Del Azuay