Summary
Overview
Work History
Education
Skills
Accomplishments
SOFTWARES
Timeline
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Pablo Ortiz

Guaynabo,Puerto Rico

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

7
7
years of professional experience

Work History

Recovery & Sales Associate

JC Penney Stores
11.2025 - Current
  • Streamlined processes for handling returned merchandise, enhancing operational efficiency within the recovery department, while focusing on customer service & meeting the client needs.

Sales Associate & Cashier

Office Max
01.2023 - 11.2025
  • Enhanced customer experience through effective product knowledge and personalized service.

Digital Animator & Digital Artist

Atlantic University College
02.2022 - 12.2022

2D & 3D Animator

Gladius LLC
11.2018 - 02.2022
  • Collaborated with cross-functional teams to align animation assets with project goals and timelines.

Education

Bachelor of Arts - Science in Digital Animation

Atlantic University College
Guaynabo
09-2019

Skills

Customer service

Teamwork

Adaptable

Fluent in English & Spanish

Payment processing

Leadership

Communicative

Accomplishments

Suncoast EMMY Award winner for the Category of Graphic Arts, for

animated pilot, "Slimies Ep 01 Blu". Gladius Studios, 2021

SOFTWARES

  • Toon Boom Harmony
  • Autodesk Maya
  • After Effects
  • Premiere Pro
  • Photoshop/Procreate
  • Microsoft Office (Word & Power Point)

Timeline

Recovery & Sales Associate

JC Penney Stores
11.2025 - Current

Sales Associate & Cashier

Office Max
01.2023 - 11.2025

Digital Animator & Digital Artist

Atlantic University College
02.2022 - 12.2022

2D & 3D Animator

Gladius LLC
11.2018 - 02.2022

Bachelor of Arts - Science in Digital Animation

Atlantic University College