Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

PABLO PRADO

Simi Valley,CA

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.


Overview

7
7
years of professional experience

Work History

Supervisor, Mortgage Ops Support

PennyMac Loan Services
06.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Generated monthly reports on staffing summaries, team hours, and production to provide Finance and Executive Management with comprehensive insights for strategic decision-making and to calculate charge-back costs
  • Fostered camaraderie and teamwork through extensively planned team-building events and activities
  • Provided updates to department heads and executives on staffing and mortgage operations to ensure smooth coordination.
  • Orchestrated and directed company events focused on building a vibrant, positive, and friendly work culture.

Loan Remittance Analyst

PennyMac Loan Services
01.2021 - 06.2024
  • Processes and manages daily invoices
  • Generates and maintains payment logs
  • Communicates with external clients regarding payments received
  • Daily reconciliation of accounts
  • Reviews daily QA QC reconciliation and batch reports
  • Maintains accurate reports and logs in compliance with investor state and federal guidelines
  • Completes daily bank deposits of payments, payoffs and liquidations
  • Runs daily bank transfer remittance reports
  • Implements and generates new reports to minimize potential findings and losses

Flex Ops Support Tech

PennyMac Loan Services
04.2019 - 01.2021
  • Ensured that the quality of InfoSys' report on homeowners' late charge information was accurate and up-to-date.
  • Managed current and outstanding checks daily for the Tax Department.
  • Guaranteed the manual disburse payments for hundreds of counties by the Economic Loss Date (ELD).
  • Verified the manual update of numerous payees' delinquent and discount dates.
  • Updated homeowners' legal descriptions through the use of multiple PennyMac applications.

Customer Service Representative

Autozone
10.2018 - 04.2019
  • Provided a thorough analysis and diagnosis of their car problems all while delivering excellent customer service.
  • Skilled in the replacement of car batteries, headlights, brake lights, windshield wipers, and fluid changes.
  • Assisted customers in finding the right parts for their vehicle.
  • Unloaded the delivery of items and stocked the entirety of the store.

Education

Accounting Certificate -

Moorpark College
Moorpark, CA
06.2022

Computer Science - undefined

Moorpark College
Moorpark, CA
05.2020

Skills

  • All Microsoft Office applications
  • Computer savvy
  • Multi-tasker
  • Quick learner
  • High attention to detail
  • Highly adaptable
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

LANGUAGES

Spanish | Native

Timeline

Supervisor, Mortgage Ops Support

PennyMac Loan Services
06.2024 - Current

Loan Remittance Analyst

PennyMac Loan Services
01.2021 - 06.2024

Flex Ops Support Tech

PennyMac Loan Services
04.2019 - 01.2021

Customer Service Representative

Autozone
10.2018 - 04.2019

Computer Science - undefined

Moorpark College

Accounting Certificate -

Moorpark College

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