Pablo Resendiz-Fletcher
King City
Summary
Seeking IT positions.
Computer networking college student seeking experience in IT. Open to internships, full-time, and parttime opportunities with shifts up to 12 hours. Enrolled in Cisco Network Academy with course completion Badges. I also am an CCNA certification candidate and I am working on obtaining it soon.
Overview
4
4
years of professional experience
1
1
Certification
Work History
T2 Help Desk Technician
Silver Linings Technology
06.2024 - Current
- Diagnosed and resolved a variety of technical issues, including network outages, fax line troubleshooting, and system performance issues.
- Maintained Grandstream switches, access points (APs), and VOIP phones through a UCM, ensuring optimal performance and connectivity.
- Utilized Active Directory for user account management, permissions, and group policy configuration.
- Provided expertise in Google Workspace administration, managing user accounts, permissions, and troubleshooting issues.
- Led the successful transition from one SMTP provider to another, ensuring proper configuration of DNS records for seamless integration with the new service. As well as, troubleshot and resolved post-migration issues to ensure continued email service reliability and performance.
- Configured and built out Grandstream UCM VOIP system for Clients who are transporting from Cisco based systems.
- Configured, deployed, and maintained IGel Linux based systems using UMS. Led migration efforts from IGel v11 to v12, requiring a whole new build out of profiles and managed applications.
Lab Assistant Aid II
Clark College
03.2024 - Current
- I help students with any school work regarding computer networking, as well as maintain lab equipment.
- This equipment includes cisco routers and layer 2/3 switches, by making sure they are ready to use by students and staff.
VIP Assistant Team Lead - Providence Park
LEVYS RESTURANTS
09.2023 - Current
- Seasonal work. As team lead, I manage and delegate tasks to a team of up to 6 people for game day service.
- Some responsibilities as team lead include, inventory management, answering any questions my team or customer has, and maintain productivity among team members.
- As well as report directly to my supervisor if escalation of an issue is required.
- Other responsibilities include serving customers, keeping product stocked, and providing an excellent customer experience.
Powder Coater
Omni Services, Inc.
10.2021 - 02.2024
- Began as a metal-racker preparing parts for heat treatment; promoted to powder coater: prepped and powder coated various metal objects, maintained and improved workflow to increase productivity and efficiency in order to meet deadlines.
- Trained in basic mig-welding.
Education
Bachelor's degree - Cyber Security
Clark College
Vancouver, WA12-2026
Associate's degree - Network Technologies
Clark College
Vancouver, WA12.2024
High School - SMT (Science Math and Technology) Magnet Program
Skyview High School
Vancouver, WA07.2022
Skills
- Load balancing
- Customer Service
- Organizational skills
- DNS
- Network protocols
- Customer support
- Remote access software
- Microsoft Windows Server
- Computer hardware
- AWS
- Cloud computing
- LAN/WAN
- Analysis skills
- Project management
- Operating Systems
- TCP/IP
- Cisco Routing & Switching
- Microsoft Office
- Active Directory
- Computer Networking
- Linux
- IT support
- Google Suite
- Multi-Area OSPF
- Communication skills
- Limited AWS Experience
- VPN
- Software troubleshooting
- VoIP
- Time management
Certification
- Food Handler's Card, 2023-08-01, 2026-08-01, Oregon
- Oregon Driver's License
Timeline
T2 Help Desk Technician
Silver Linings Technology
06.2024 - Current
Lab Assistant Aid II
Clark College
03.2024 - Current
VIP Assistant Team Lead - Providence Park
LEVYS RESTURANTS
09.2023 - Current
Powder Coater
Omni Services, Inc.
10.2021 - 02.2024
Associate's degree - Network Technologies
Clark College
High School - SMT (Science Math and Technology) Magnet Program
Skyview High School
Bachelor's degree - Cyber Security
Clark College
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