PABLO SALAZAR
Harlingen,TX
Summary
Dynamic Unit Manager at Compass Connections with a proven track record in maintaining safety and compliance while fostering positive interactions among children. Skilled in crisis intervention and interpersonal communication, I excel at building effective relationships and ensuring essential needs are met, contributing to a supportive and positive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unit Manager
Compass Connection
Harlingen, TX
05.2025 - Current
- Oversaw staffing assignments to uphold optimal staff-to-child ratios consistently.
- Demonstrated behaviors and social skills aligned with organizational and program policies.
- Directed planning, organization, and supervision of children's activities aligned with daily schedules.
- Executed therapeutic crisis intervention strategies to ensure client safety and well-being.
- Documented and communicated all maintenance work and repair needs to zone supervisor.
- Assisted in team meetings to support decision-making processes and operational tasks. Helped coordinate team activities to enhance collaboration and efficiency. Participated in discussions to contribute to project goals and objectives.
- Managed updates and maintenance of records for each child's clothing and personal items.
- Oversaw, coordinated, and delegated daily operations throughout each shift.
- Maintained documentation for position requirements. Supported zone supervisors and direct care staff in completing necessary documentation. Followed contractual, regulatory, and agency policies and procedures.
- Executed evening, weekend, and holiday shifts as required by position supervisor.
- Ensured confidentiality across all aspects of service population and program operations.
- Organized and scheduled appointments for children, ensuring timely follow-up on essential needs.
- Oversaw and guided child behavior during off-campus activities and outings to ensure safety.
- Facilitated safe transportation of children to and from designated locations.
Customer Service Representative
ACT
Harlingen, TX
12.2025 - 01.2026
- Resolved customer inquiries through phone and email, enhancing satisfaction and loyalty.
- Processed orders and returns efficiently, ensuring accuracy in transactions.
- Collaborated with team to streamline communication processes, improving response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Unit Manager
Compass Connections
Los Fresnos, TX
03.2024 - 05.2025
- Oversaw staffing assignments to uphold optimal staff-to-child ratios consistently.
- Demonstrated behaviors and social skills aligned with organizational and program policies.
- Directed planning, organization, and supervision of children's activities aligned with daily schedules.
- Executed therapeutic crisis intervention strategies to ensure client safety and well-being.
- Documented and communicated all maintenance work and repair needs to zone supervisor.
- Assisted in team meetings to support decision-making processes and operational tasks. Helped coordinate team activities to enhance collaboration and efficiency. Participated in discussions to contribute to project goals and objectives.
- Managed updates and maintenance of records for each child's clothing and personal items.
- Oversaw, coordinated, and delegated daily operations throughout each shift.
- Maintained documentation for position requirements. Supported zone supervisors and direct care staff in completing necessary documentation. Followed contractual, regulatory, and agency policies and procedures.
- Executed evening, weekend, and holiday shifts as required by position supervisor.
- Ensured confidentiality across all aspects of service population and program operations.
- Organized and scheduled appointments for children, ensuring timely follow-up on essential needs.
- Oversaw and guided child behavior during off-campus activities and outings to ensure safety.
- Facilitated safe transportation of children to and from designated locations.
Direct Care Worker
Compass Connections
Los Fresnos, US
09.2022 - 03.2024
- Watched over and insured the safety of up to 16 minors at once
- Washed all minors clothes during my shift
- Worked closely with Zone Supervisors and Unit Managers during the intake process
- Admitting and recording all minors information and personal property accurately
- Conducted interviews of minors to obtain needed information for shelter records
- Conducted introduction presentations for intakes
- Explained rules and expectations of minors while in shelter care
- Worked closely with Zone Supervisors and Unit Managers in the office filing shelter paperwork as well as submitting reports from minors into UC Portal
Sales Associate
The Home Depot
Brownsville, US
01.2017 - 09.2022
- Blended and customized paint mixtures according to customer specifications.
- Managed incoming phone calls, providing detailed information on products, services, store hours, policies, and promotions.
- Achieved and surpassed upselling targets for donations and credit card sign-ups through effective communication and interpersonal skills.
- Facilitated customer enrollment in loyalty programs and streamlined paperwork submission processes.
- Executed floor moves and maintained merchandising displays to enhance product visibility and customer experience.
- Executed unloading of freight trucks carrying lumber, soils, and metal works, ensuring efficient processing of materials.
- Facilitated annual inventory processes by collaborating with associates to ensure compliance with expectations and minimize errors.
- Oversaw overnight operations in lumber and garden departments, ensuring efficient processing of incoming trailers.
- Conducted audits as part of store's Safety InFocus Team, ensuring compliance with safe lifting and loading practices.
Education
Emergency Medical Technology -
International Academy of Emergency Medical Technology
Brownsville, TX12.2015
High School -
Gladys Porter High School
Brownsville, TX12.2015
Skills
- Punctual
- Quick to resolve issues and conflicts
- Interpersonal and written communication
- Strong verbal communication
- Self-motivated
- Fast learner
- First aid and safety
- Behavioral management
- Documentation review
- Operations management
- Safety enforcement
Certification
- Emergency Medical Technician (EMT), expired
- CPR, up to date
- Nationally certified/registered EMT-B, expired
- Texas State licensed EMT-B, expired
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
ACT
12.2025 - 01.2026
Unit Manager
Compass Connection
05.2025 - Current
Unit Manager
Compass Connections
03.2024 - 05.2025
Direct Care Worker
Compass Connections
09.2022 - 03.2024
Sales Associate
The Home Depot
01.2017 - 09.2022
Emergency Medical Technology -
International Academy of Emergency Medical Technology
High School -
Gladys Porter High School