Pablo (Leon) Mederos
Bothlell,WA
Summary
Experienced Website technician with over 6+ years of experience in Website Maintenance. Excellent reputation for resolving problems and improving customer satisfaction. Trusted Website Maintenance Technician with 6+ years maintaining superlative functionality and content quality through attentive management. Tireless monitor of site health to eliminate bugs and performance weaknesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Website technician position. Ready to help team achieve company goals. Reliable employee seeking Website Maintenance position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Website Maintenance position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Website Maintenance Technician
Kreative Marketing
Bothell, WA
11.2016 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Described product highlights and benefits to help guide purchasing decisions.
- Responded to customer comments and questions via LiveChat during shifts.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 87%.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Delivered excellent customer service, resulting in consistent 90+% customer satisfaction rating.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collected and responded to user feedback through iterative improvements to site structure and content.
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
- Troubleshot issues with websites and fixed scripting and use issues.
- Configured and purchased domains for websites.
- Worked with Kreative and art directors to create dynamic website.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Pet Hospital Technician
Dr. Gawley
Bothell, WA
10.2013 - 04.2016
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Managed facility laundry, cleaning and restocking.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Followed effective process for bathing and grooming cats to remove dirt, loose hair, parasites and hair mats.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Maintained and updated daily log of time spent with cats for calculating payments, itemizing activities and services provided.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
Education
High School Diploma -
Bothell High School
Bothell, WA06.2005
Skills
- Network Hardware and Software Maintenance
- Website Maintenance
- Technical Support
- Hardware and Software Installation
- Design Ideas
- Critical Thinking
- Onsite Visits
- Office Supplies and Inventory
- Active Learning
- Social Media Platforms
- Team Support
- Error Resolution
- Meeting Support
- Industry Trends
- Troubleshooting Technical Issues
- Handling Materials
- Conflict Resolution
- Electronic Filing System
- Complex Problem-Solving
Additional Information
I am learning so much about being a father for the first time. Learning what I can because my father was not around when I was growing up. Penelope is going to be 4years and I'm setting a goal to get out of my small apartment and rent/(wish to own) my own house to my family can grow. I love collecting cards and trying to make my wife happy. Thank you for reading and possibly giving me a chance to help my family grow into something I did not have growing up.
Timeline
Website Maintenance Technician
Kreative Marketing
11.2016 - 06.2022
Pet Hospital Technician
Dr. Gawley
10.2013 - 04.2016
High School Diploma -
Bothell High School
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