Joseph Pacelli
Jeannette,PA
Summary
Motivated employee seeking work in the sports industry. Offering excellent communication skills, a wealth of knowledge, and an overwhelming passion for sports at all levels.
Overview
6
6
years of professional experience
Work History
Summer Theatre Box Office Attendant
Saint Vincent College
05.2025 - Current
- Assisted customers in choosing seats, guiding and recommending options via seating map
- Greeted several customers per day via phone and determined best approach to fulfill seating requests
Athletic Communications Work-Study
Saint Vincent College
09.2022 - 05.2025
- Helped with live video production of collegiate sporting events, including men's & women's soccer, basketball, lacrosse, volleyball, and more
- Facilitated game day operations, such as setting up & taking down camera equipment and assisting with mid-game stat tracking
Commercial Lines CSR
Rupp-Fiore Insurance
05.2024 - 01.2025
- Promptly responded to inquiries from present & prospective customers via email & phone
- Updated & reconciled insured's policy information, including premiums, vehicles, additional insureds, and more
Assistant Store Manager
Lids #6694
06.2022 - 09.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Assisted customers in their quest to find the right team, style, and size
- Operated computerized embroidery machine to bring customized products to life
Commercial Underwriting Intern
Auto-Owners Insurance
05.2023 - 08.2023
- Studied insurance industry changes, remaining up-to-date with latest company protocols
- Evaluated prospective applications to determine insurance coverage & appropriate risk classifications
Customer Service Technical Support
Rupp-Fiore Insurance
05.2022 - 04.2023
- Downloaded changes, issues, cancellations to insured's polices within agency's management system
- Handled paper policy cancellations & reinstatements, updating the policies in the system
Drive-Thru Server
Eat'n Park
07.2019 - 12.2019
- Collected payment for food and drinks served, handling cash & credit transactions
- Interacted professionally through clear communication with customers to promote positive patron experiences.
Education
Bachelor of Arts - Mathematics, Minor in Communication/Media Studies
Saint Vincent College
Latrobe, PA05.2025
High School Diploma -
Penn-Trafford High School
Harrison City, PA05.2021
Skills
- Experience with production of NCAA Division III sporting events
- Microsoft Office
- Ticketing, retail, and insurance sales transactions
- Adobe Creative Cloud
- Customer service interactions
- Cash-handling
Timeline
Summer Theatre Box Office Attendant
Saint Vincent College
05.2025 - Current
Commercial Lines CSR
Rupp-Fiore Insurance
05.2024 - 01.2025
Commercial Underwriting Intern
Auto-Owners Insurance
05.2023 - 08.2023
Athletic Communications Work-Study
Saint Vincent College
09.2022 - 05.2025
Assistant Store Manager
Lids #6694
06.2022 - 09.2023
Customer Service Technical Support
Rupp-Fiore Insurance
05.2022 - 04.2023
Drive-Thru Server
Eat'n Park
07.2019 - 12.2019
Bachelor of Arts - Mathematics, Minor in Communication/Media Studies
Saint Vincent College
High School Diploma -
Penn-Trafford High School
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