Pachia Thao
Milwaukee
Summary
Compassionate and dedicated nursing graduate with extensive patient care experience as a Certified Nursing Assistant in long-term care and rehabilitation settings. Graduated with a Registered Nursing degree, December 2023, at Milwaukee Area Technical College, eager to embrace flexible job opportunities that foster new learning experiences and professional growth. Equipped with a strong foundation in patient assessment, communication, teamwork, and evidence-based nursing care, committed to delivering safe, high-quality, patient-centered care. Seeking a Registered Nurse position to contribute effectively to a collaborative healthcare team while advancing clinical knowledge and skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Franciscan Place
Brookfield, WI
12.2017 - 03.2019
- Provided compassionate care to residents in long-term care and rehabilitation settings.
- Assisted patients with activities of daily living including bathing, dressing, toileting, feeding, and mobility.
- Monitored and documented vital signs and reported changes in patient condition to licensed nursing staff.
- Maintained patient comfort, dignity, and safety while promoting independence.
- Collaborated with interdisciplinary healthcare teams to deliver quality patient-centered care.
Manager
Serenitea
Milwaukee, WI
03.2023 - Current
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Developed training programs for staff to increase competency and operational knowledge.
- Implemented best practices for inventory management, reducing excess stock and minimizing waste.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Intern
MILWAUKEE CONSORTIUM FOR HMONG HEALTH INC.
Milwaukee, WI
07.2021 - 08.2021
- Assisted in developing communication, education, and outreach on cancer issues.
- Supported data collection efforts for health assessments and community surveys.
- Collaborated with team members to organize health education workshops and events.
- Maintained accurate records of participant engagement and program outcomes.
Sales Associate
TJ MAXX
Wauwatosa, WI
08.2020 - 02.2021
- Managed front-end operations at TJ Maxx, enhancing customer engagement. Cultivated relationships with a wide range of customers daily. Adapted to dynamic retail situations, improving service delivery.
- Cultivated positive customer experiences through active engagement and needs assessment. Exhibited professionalism while facilitating customer service interactions during prolonged periods of standing.
- Not only did it expand my experience in working with customers, but it also expanded my experience in team work for where there were times where we had to work around each other and help each other.
Server
SITE Staffing
07.2018 - 03.2019
- Maintained standing position for extended durations while delivering excellent customer service. Acted with professionalism in all interactions with customers and team members. Assisted in transporting numerous plates, cups, and silverware between tables and cleaning stations.
Cashier/Gardener
Growing Power
06.2017 - 08.2017
- Managed packaging operations for produce at Growing Power. Assisted in rinsing, drying, and packing produce for timely shipments.
- Optimized time-management skills while operating in a fast-paced packaging department under pressure.
Education
Associate Degree in Nursing -
Milwaukee Area Technical College
Milwaukee, WI12-2023
Certified Nursing Assistant -
Milwaukee Area Technical College
06-2019
High School Diploma -
Brookfield East High School
Brookfield, WI06-2016
Skills
- Patient Assessment
- Vital Signs Monitoring
- Medication Administration
- Patient Education
- Therapeutic Communication
- Patient Advocacy
- Cultural Competence
- Biligual Communication
- Delegation
- Time Management
Certification
Registered Nurse (RN), Wisconsin (Waiting on License Number)
Languages
English
Native or Bilingual
Hmong
Native or Bilingual
Accomplishments
- Brookfield East High School : Student Council, 2014-2016
- Certified Nursing Assistant : June 2016-2019
Timeline
Manager
Serenitea
03.2023 - Current
Intern
MILWAUKEE CONSORTIUM FOR HMONG HEALTH INC.
07.2021 - 08.2021
Sales Associate
TJ MAXX
08.2020 - 02.2021
Server
SITE Staffing
07.2018 - 03.2019
Certified Nursing Assistant
Franciscan Place
12.2017 - 03.2019
Cashier/Gardener
Growing Power
06.2017 - 08.2017
Associate Degree in Nursing -
Milwaukee Area Technical College
Certified Nursing Assistant -
Milwaukee Area Technical College
High School Diploma -
Brookfield East High School