PADAGNAKI EDITH ABALOUTOU
Houston,Tx
Summary
Highly detail-oriented and profession Branch Operation Coordinator successful at meeting and exceeding branch goals. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
11
11
years of professional experience
Work History
Branch Operation Coordinator
Wells Fargo
12.2023 - Current
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Continuously monitored market trends to stay competitive in the industry, adjusting strategies as needed.
- Boosted employee retention by fostering a positive work environment and providing ongoing support and training.
- Developed strong relationships with vendors, negotiating favorable contracts for products and services.
- Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Built rapport with clients by consistently providing exceptional service leading to repeat business.
Customer Success Specislist
Wells Fargo
07.2021 - 12.2023
- Assisting customer inquiries via phone responding and resolving customer issues in a friendly and courteous manner
- Navigating multiple computer systems, researching and assessing customer needs, and offering appropriate solutions
- Delivering the best customer experience while adhering to work guidelines, policies, and regulations
- Excelling in a fast paced, collaborative environment that requires accuracy, mulitasking and effective communication.
Sale Associate
Zaro’s Family Bakery
07.2016 - 03.2021
- Deliver excellent customer service to more than 20 clients a day utilizing multitasking skills
- Provide rapid and accurate execution of orders in an efficient manner
- Assist with accounting support services and make sure that the drawer is balance at the end of the day
- Participate in productivity-enhancement projects with managers to continuously provide better service
- Build and maintain client relationships to keep their loyalty
- Handle complex situations with priority and efficiency
- Market, advertise and sold products to clients to satisfy their needs
- Train and aid new hires that became outstanding workers.
Bookkeeper
Morton Williams
01.2014 - 07.2016
- Create, compile and export information from Microsoft Excel for financial reports
- Serve in supervisory capacity for the department
- Participate in branding activities for the corporation
- Performed financial calculations such as amount dues, balances, discounts, equity for companies
- Compiled with federal, state, and company policies, regulations and procedures
- Received award from being on of the best bookkeeper of the year.
Education
Bachelor of Science - Health Services Administration
Lehman College
Bronx, NY05.2019
Associates in Science of Secondary Education -
Borough of Manhattan Community College
New York, NY06.2017
Skills
- Office Administration
- Document Preparation
- Compliance Monitoring
- Budget Planning
- Customer Service
- Excellent work ethic
- Team Player
- Attention to Detail
- Excellent time management skills
- Verbal/written communication
- Cash handling expertise
- Branch Operations Management
Volunteerandcommunityservices
Mount Sinai, New York, NY, Winter 2019, Implemented dietary services for clients according to dietician guidelines, Performed outstanding administrative work such as answering calls and signing patients in, Collaborated with nursing educators in data entry and class preparation, Maintained a pleasant and professional relationship with customers by resolving any misunderstanding, Prepared documents for electronic conversion, Performed quality insurance reviews of electronic file records
References
References Provided upon Request
Timeline
Branch Operation Coordinator
Wells Fargo
12.2023 - Current
Customer Success Specislist
Wells Fargo
07.2021 - 12.2023
Sale Associate
Zaro’s Family Bakery
07.2016 - 03.2021
Bookkeeper
Morton Williams
01.2014 - 07.2016
Bachelor of Science - Health Services Administration
Lehman College
Associates in Science of Secondary Education -
Borough of Manhattan Community College
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