Paden Shoaf
Overview
5
5
years of professional experience
1
1
Certification
Skills
- Patient Engagement
- CRM Platforms
- Provider Relations
- Outreach (Cold Calling)
- Cross-Functional Collaboration
- Interdepartmental collaboration
- Problem-solving
- Multitasking and organization
- Clear communication
- Active listening
- Strategic planning
Summary
Healthcare professional with over 4 years of experience in specialty and retail pharmacy, building trusted relationships with patients, healthcare providers, manufacturers, and payers. Experienced in patient engagement, reimbursement support, benefits investigation, and coordinating access to specialty therapies. Skilled at communicating complex clinical information, identifying solutions to access barriers, and collaborating across multidisciplinary teams to achieve positive outcomes. Eager to leverage a strong foundation in healthcare operations and relationship management into a pharmaceutical sales role focused on improving patient care and provider partnerships.
Work History
Care Coordinator
PANTHERx Rare Pharmacy
02.2025 - Current
- Serve as the primary liaison between patients, providers, and manufacturer representatives, delivering personalized support and ensuring seamless coordination of specialty pharmacy services.
- Conduct proactive outreach to patient and physician offices to introduce program offerings, facilitate onboarding, and align communication preferences for optimal engagement and compliance.
- Manage end-to-end patient support, including benefits investigation, financial assistance enrollment (e.g., copay cards, PAP, and Bridge programs), and medication order processing.
- Document all patient and stakeholder interactions in compliance with HIPAA and program-specific requirements using approved platforms and tools.
- Collaborate with pharmacists, nurses, program managers, and third-party vendors to ensure timely fulfillment of medication shipments, travel kits, and reimbursement support, while resolving inquiries efficiently and empathetically.
- Engage with internal teams and external stakeholders to streamline patient access to therapy, ensuring timely resolution of logistical, clinical, or financial barriers.
- Maintain up-to-date knowledge of program protocols, payer requirements, and industry specific regulations to ensure consistent delivery of compliant, high-quality care coordination.
Pharmacy Technician III
Giant Eagle Inc.
10.2021 - 02.2025
- Process prescriptions, calculate dosages, and prepare labels with precision.
- Manage customer prescriptions by communicating with customers to fulfill their needs, answering questions, or counselling with the pharmacist.
- Answer incoming phone calls and address questions and concerns from customers and healthcare providers.
- Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Bachelor of Science - Healthcare Administration & Management
Slippery Rock University
Slippery Rock, PACertification
- CPhT - Certified Pharmacy Technician
Timeline
Care Coordinator
PANTHERx Rare Pharmacy
02.2025 - Current
Pharmacy Technician III
Giant Eagle Inc.
10.2021 - 02.2025
Bachelor of Science - Healthcare Administration & Management
Slippery Rock University